Remote Senior Customer Success Architect

Nutanix; Kuala Lumpur; Hybrid; MYR 90,000 - 160,000; Full time

Job summary

Nutanix in Kuala Lumpur is seeking an experienced Customer Success leader to build lasting relationships with senior IT and business leaders, driving adoption of hybrid multicloud solutions and ensuring value realization.

You will travel weekly within the region, lead post-sales engagements, mentor teams, and aim for NCX certification within 6-12 months to strengthen architectural credibility and customer outcomes.

Qualifications

• 8-12 years in customer-facing technical roles.
• Experience with ITIL/TOGAF frameworks.
• Deep knowledge of data center technology and virtualization.
• Experience with hybrid multicloud and containerization.
• Certifications: VCDX, VCAP, NPX, NCX, ITIL v4, TOGAF.
• Excellent communication and relationship skills.
• Customer-centric mindset and problem-solving focus.

Responsibilities

• Build and maintain relationships with 10-12 strategic customers.
• Act as post-sales trusted advisor from deployment to expansion.
• Collaborate with internal teams to optimize resources.
• Create and document Customer Success Plans and track progress.
• Monitor metrics (NPS, CSAT) and address concerns proactively.
• Lead technical onboarding for new customers to align outcomes.
• Provide insights on technology usage, maturity, and best practices.
• Advocate for customer feedback to influence product improvements.

Skills

Customer-facing experience

ITIL/TOGAF knowledge

Hybrid multicloud tech

Data center virtualization

Containerization & AI infra

Technical credibility

Strong communication

Education

VCDX

VCAP

NPX

NCX

ITIL v4

TOGAF

Job description

Nutanix in Kuala Lumpur is seeking an experienced Customer Success leader to build lasting relationships with senior IT and business leaders, driving adoption of hybrid multicloud solutions and ensuring value realization.

You will travel weekly within the region, lead post-sales engagements, mentor teams, and aim for NCX certification within 6-12 months to strengthen architectural credibility and customer outcomes.