Remote Sales Operations Lead: CRM & Pipeline Orchestration

DentistFind. inc.; Johor Bahru; A distancia; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote‑friendly culture

Professional development

Global team exposure

Descripción de la vacante

DentistFind. inc. in Johor Bahru, Malaysia is seeking a highly organized Sales Operations Coordinator to build a scalable sales operating system and maintain CRM accuracy in a fast-moving founder-led environment.

The role requires 3–5 years in sales operations with strong English writing, and ownership of workflows end-to-end. This remote, full-time position offers growth and exposure to international teams across the globe.

Formación

• Bachelor’s degree in Business Administration, Sales, Marketing, Operations, Communications, or a related field.
• Minimum 3–5 years of relevant experience in sales operations, sales coordination, commercial operations, project coordination, account coordination, or a similar operations-heavy support role.
• Demonstrated ownership of a workflow, pipeline process, coordination function, or operational system over multiple weeks or months—not just participation in meetings or isolated administrative tasks.
• Proven experience maintaining accurate CRM records, including deal stages, task management, ownership tracking, follow-up dates, notes, and pipeline hygiene.
• Clear understanding of B2B sales workflows, including lead management, qualification, appointments, proposals, follow-up, handoffs, and opportunity progression.
• Excellent written communication skills in English; ability to produce concise reports, decision-ready updates, action logs, internal handoff notes, and factual summaries that are clear and useful to leadership.
• Strong ability to distinguish facts from assumptions, detect inconsistencies, identify missing information, ask useful clarifying questions, and escalate risks appropriately without creating confusion or delay.
• Highly organized, self-directed, and dependable; proven ability to manage competing priorities, maintain accurate records, track deadlines, and close loops without repeated prompting.
• Ability to build, document, improve, and reinforce practical workflows, trackers, SOPs, templates, and task-management systems that increase visibility, accountability, and execution quality.
• Proficiency with Google Workspace or similar business tools, spreadsheets, CRM systems, and at least one project or task management platform; comfortable using AI tools such as ChatGPT for documentation, summarization, and workflow support while independently checking quality and accuracy.
• Proven ability to work across teams and obtain missing inputs from different stakeholders without constant CEO or manager intervention.
• Demonstrated integrity, confidentiality, and professionalism when handling sensitive information; willingness to disclose errors, unknowns, and incomplete work clearly and promptly.
• Ability to work effectively in a fully remote environment, with required Eastern Time overlap hours.

Responsabilidades

• Daily Sales Operations Oversight: Review warm leads, active opportunities, appointments, overdue tasks, and next actions to maintain a clear and accurate daily sales operating picture; identify stalled, unowned, or conflicting items and ensure they are routed to the correct owner.
• CRM Accuracy & Pipeline Hygiene: Maintain reliable CRM records by updating deal stages, ownership, tasks, dates, notes, and source links; flag missing, inconsistent, or contradictory information rather than filling gaps with assumptions.
• Meeting Follow-Through & Action Tracking: Convert sales meetings, updates, and internal discussions into structured action records with owners, deadlines, and acceptance checks; follow up persistently to ensure commitments are completed and blockers are surfaced early.
• Weekly Reporting & Decision Support: Prepare concise weekly pipeline and activity reports covering appointments, follow-ups, proposals, objections, bottlenecks, and actual performance against agreed benchmarks; clearly explain data gaps, unusual changes, and items requiring management attention.
• Cross-Functional Handoffs: Coordinate inputs and handoffs between Sales, Marketing, Client Success, and other departments for proposals, follow‑up actions, onboarding steps, and operational transitions; confirm that the receiving owner has accepted the handoff.
• Sales Process Implementation: Help establish and improve practical CRM, Deals, Tasks, and follow‑through procedures that the team can actually use; reinforce adoption through real examples, consistent usage checks, and ongoing process refinement.
• Sales Quality Improvement Support: Organize appointment‑setter coaching evidence, recurring objections, call‑review findings and other sales‑performance insights so the CEO or designated sales leader has structured information for coaching and improvement decisions.
• Documentation & Knowledge Preservation: Capture current workflows, task logic, reporting definitions, process exceptions, and transition knowledge in a structured way; help reduce reliance on verbal memory and ensure backup coverage is possible.
• Escalation & Risk Visibility: Identify issues that fall outside the role’s authority, including overdue follow‑ups, broken handoffs, unclear ownership, reporting inconsistencies, or material sales‑process risks; elevate them early with factual context and recommended next steps.
• AI-Enabled Administrative Support: Use AI tools such as ChatGPT to help summarize notes, organize information, draft internal documentation, and improve written clarity, while independently verifying facts, logic, and business relevance before sharing outputs.
• Other Duties: Perform other ad‑hoc tasks and special projects as assigned by the Manager.

Conocimientos

CRM systems

Pipeline management

Written communication

Cross-functional collaboration

Data analysis

Educación

Bachelor's degree in Business Administration, Sales, Marketing, Operations, or related field

Herramientas

Google Workspace

CRM systems

Spreadsheets

AI tools (ChatGPT)

Descripción del empleo

DentistFind. inc. in Johor Bahru, Malaysia is seeking a highly organized Sales Operations Coordinator to build a scalable sales operating system and maintain CRM accuracy in a fast-moving founder-led environment.

The role requires 3–5 years in sales operations with strong English writing, and ownership of workflows end-to-end. This remote, full-time position offers growth and exposure to international teams across the globe.