Enterprise Tech Support Specialist

UD IMPACT Inc; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Working

Health and Wellness

Coursera subscription

Parental leave

Technology stipend

Job summary

impact.com is seeking a Customer Solutions Specialist (Technical Support) to deliver enterprise-level product support to our clients and partners. You will troubleshoot complex issues, provide workarounds, and help customers maximize value from our SaaS platform.

Based in Kuala Lumpur, join a global team and collaborate with cross-functional groups, gaining expertise in APIs, HTML/CSS concepts, and affiliate marketing while maintaining a strong customer focus.

Qualifications

• Bachelor's degree or higher.
• Fluent in English (spoken and written).
• Excellent communicator with strong interpersonal skills.
• 4+ years in Customer Technical Support / SaaS / Digital Marketing domain.

Responsibilities

• Provide enterprise-level product support to customers and partners via chat and ticketing.
• Manage support cases: log, track, resolve, and follow up.
• Contribute to internal/external knowledge base documentation.

Skills

English fluency

Excellent communicator

Customer-centric

Problem solving

SaaS experience

Education

Bachelor's degree or higher

Tools

APIs

HTML/CSS

Word/Excel/PPT

Job description

impact.com is seeking a Customer Solutions Specialist (Technical Support) to deliver enterprise-level product support to our clients and partners. You will troubleshoot complex issues, provide workarounds, and help customers maximize value from our SaaS platform.

Based in Kuala Lumpur, join a global team and collaborate with cross-functional groups, gaining expertise in APIs, HTML/CSS concepts, and affiliate marketing while maintaining a strong customer focus.