Remote SaaS Customer Support Specialist

TechTarget, Inc.; Malaysia; Hybrid; MYR 65,000 - 110,000; Full time

Benefits offered by this job

Great community

Volunteer days

LinkedIn Learning access

Private medical cover

ShareMatch

Job summary

TechTarget, Inc., doing business as Informa TechTarget, seeks a motivated Customer Support Specialist in Malaysia to be the first point of contact for clients and provide timely, empathetic assistance to resolve inquiries.

You will work closely with the Customer Success team and other departments to ensure a seamless, high-quality customer experience across channels, while documenting interactions and driving improvements.

Qualifications

• 3-5 years of experience in customer support or a similar role.
• Experience in a B2B or SaaS environment is a plus.
• Familiarity with customer support tools and platforms (e.g., Live chat, Salesforce Service Cloud, Intercom, Zendesk).

Responsibilities

• Respond to inbound customer inquiries via email and other channels in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring high levels of satisfaction.
• Document all customer interactions and resolutions in the support system.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Collaborate with Customer Success and other teams to deliver seamless support.

Skills

Customer-focused mindset

Excellent communication (English)

Problem-solving abilities

Attention to detail

Adaptability

Team player

Technical aptitude

Tools

Live chat

Salesforce Service Cloud

Intercom

Zendesk

Job description

TechTarget, Inc., doing business as Informa TechTarget, seeks a motivated Customer Support Specialist in Malaysia to be the first point of contact for clients and provide timely, empathetic assistance to resolve inquiries.

You will work closely with the Customer Success team and other departments to ensure a seamless, high-quality customer experience across channels, while documenting interactions and driving improvements.