Remote IT Service Desk Intern — 24x7 Support & Growth

PPG; Shah Alam; Remote; MYR 24,000 - 36,000; Full time

Job summary

PPG’s Service Desk Development program focuses on bringing career-focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all PPG's employees as part of our 24x7x365 Service Desk, and new hires will use ITIL methodology.

You will engage in incident, problem and knowledge center support, receive on-the-job and corporate training, and have opportunities to grow into other IT roles while working

Qualifications

• Willingness to work in a 24x7x365 environment.
• Proficient verbal and written English; Mandarin a plus.
• Enthusiastic to learn PPG's IT environment.
• Plan to develop into other roles from Service Desk.
• Remote (work-from-home) position.

Responsibilities

• Utilize ITIL methodology in Incident, Problem and Knowledge Center support to assist customers.
• Identify, research, and resolve technical problems.
• Handle incoming calls, online chats, and emails for technical support.
• Document, track, and monitor problems to ensure resolutions for customers.
• Receive on-the-job and corporate training to grow personally and professionally.

Skills

English fluency

Mandarin beneficial

Willingness to work 24x7x365

Eagerness to learn IT environment

Remote work mindset

Job description

PPG’s Service Desk Development program focuses on bringing career-focused individuals into the Global IT organization with the primary goals of developing future IT leaders. The program gives new hires the ability to work with all PPG's employees as part of our 24x7x365 Service Desk, and new hires will use ITIL methodology.

You will engage in incident, problem and knowledge center support, receive on-the-job and corporate training, and have opportunities to grow into other IT roles while working