TECHNICAL / CUSTOMER SPECIALIST VOICE Process

The Elitejob; Malaysia; On-site; MYR 42,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career growth opportunities

Employee discounts on Amazon products

Job summary

Amazon is seeking a Technical/Customer Specialist in Malaysia to provide exceptional service via voice interactions, addressing technical issues and guiding customers to solutions with empathy. Training will be provided as you work in a global tech leader.

Excellent English communication, strong problem-solving, and the ability to multitask are required; prior customer service or tech support experience is a plus but not required.

Qualifications

• Fluent English communication, both verbal and written.
• Strong problem-solving abilities and technical aptitude.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with passion for service.
• Experience in customer service or technical support is a plus but not required.

Responsibilities

• Handle inbound calls regarding technical issues, product inquiries, and order assistance.
• Provide accurate and timely solutions with professionalism and empathy.
• Diagnose issues using available tools and resolve remotely.
• Document interactions and solutions in the CRM system.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Fluent English

Problem solving

Multitasking

Customer-focused

CRM familiarity

Tools

CRM software

Job description

Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence. With a mission to be the Earth most customer-centric company, Amazon offers a wide range of products and services to millions of customers worldwide.

Job Title: Technical/Customer Specialist - Voice Process

Job Summary:

As a Technical/Customer Specialist in the Voice Process at Amazon, you will be responsible for providing exceptional customer service through voice interactions. You will address technical issues, troubleshoot problems, and ensure customers inquiries are resolved efficiently and effectively.

Key Responsibilities:

• Handle inbound calls from customers regarding technical issues, product inquiries, and order assistance.
• Provide accurate and timely solutions to customer problems while maintaining a high level of professionalism and empathy.
• Utilize various tools and resources to diagnose and resolve technical issues remotely.
• Document customer interactions and solutions accurately in the company CRM system.
• Collaborate with cross-functional teams to elevate and resolve complex issues as needed.
• Continuously strive to meet and exceed customer satisfaction goals and performance metrics.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written, with fluency in English.
• Strong problem-solving abilities and technical aptitude.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused mindset with a passion for delivering exceptional service.
• Prior experience in a customer service or technical support role is preferred but not required.

Experience:

Previous experience in customer service or technical support is advantageous but not mandatory. Extensive training will be provided to successful candidates.

Working Hours:

Flexible schedules are available, including full-time and part-time options. Shift work may be required, including evenings, weekends, and holidays.

Knowledge, Skills, and Abilities:

• Proficiency in using computer systems and navigating software applications.
• Familiarity with customer relationship management (CRM) software is a plus.
• Ability to adapt quickly to new technologies and processes.
• Strong interpersonal skills and the ability to work effectively in a team environment.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career growth and advancement within the company.
• Employee discounts on Amazon products and services.
• Dynamic and inclusive work culture with opportunities for skill development and training.

Why Join Amazon:

Joining Amazon means becoming part of a global team dedicated to innovation, customer obsession, and excellence. With a diverse range of career opportunities and a culture of continuous learning and improvement, Amazon offers an exciting and rewarding environment for personal and professional growth.