Remote Drilling SaaS Support & Optimization Analyst

SLB; Petaling Jaya; Remote; MYR 120,000 - 180,000; Full time

Job summary

SLB's DrillOps team seeks a Digital Drilling Analyst who will serve as the primary Level 1 contact for DrillOps Advisory and Automation. Working remotely, you will coach rig site crews through Hypercare and the transition to SaaS Managed Services, providing first-line troubleshooting, workflow support, and issue escalation.

You will monitor operations, support connectivity and software upgrades, log issues, prepare daily and section reports, and ensure traceability of events.

Responsibilities

• Maximize utilization of DrillOps Advisory and Automation by engaging and coaching the rig crew.
• Support connectivity, software upgrades, and system availability with IT, the rig contractor, and support teams.
• Troubleshoot hardware, software, and process issues; set up users, roles, and workstations.
• Log software issues and enhancement ideas, propose bug fixes, and promote continuous improvement and cross-domain solutions.
• Contribute to technical discussions on workflow optimization, past-well analysis, and project value; capture leads and opportunities.
• Lead DrillOps implementation in the GU and hold performance reviews with DDEs, FDLs, and SDLs.
• Create wells in DrillOps and configure each well, section, and run from the Drilling Plan / Well Program.
• Work with the WE, DD/MWD, Driller, and Client to design settings and align RCS settings with Advisory and Automation.
• Support review and optimization of constraints while drilling, within approved technical and operational workflows.
• Collect project KPIs, analyze planned vs. executed, and support end-of-section and end-of-well performance analysis.
• Prepare and distribute Daily and Section PDF reports covering utilization, observations, issues, escalations, opportunities, and lessons learned.
• Monitor job execution for system usage, advisory outputs, automation utilization, and deviations from workflow.
• Monitor data quality: missing channels, latency, incorrect mappings, rig state inconsistencies, and abnormal values.
• Document utilization and system-related downtime for monthly RME KPIs; capture lessons learned from configuration, adoption, and execution gaps.
• Escalate unexpected behaviour with evidence: screenshots, timestamps, well/section/run context, active settings, and data channels.
• Maintain a structured folder per well: setup files, roadmaps, BHA information, checklists, reports, issue logs, screenshots, lessons learned, and final summaries.
• Follow naming conventions and version control; keep an issue and action tracker for each monitored job.
• Store troubleshooting and escalation evidence and ensure traceability of events, recommendations, escalations, and resolutions.
• Rig crew (Driller, DD/MWD), Well Engineering, Rig Contractor, GU teams (DDEs, FDLs, SDLs), IT, Service hubs, Digital/Product organization.
• High utilization of Advisory and Automation
• Quality and timeliness of daily and section reporting
• Smooth Hypercare and SaaS transition
• Well-documented, traceable issue resolution
• Customer satisfaction and demonstrated value from DrillOps

Job description

SLB's DrillOps team seeks a Digital Drilling Analyst who will serve as the primary Level 1 contact for DrillOps Advisory and Automation. Working remotely, you will coach rig site crews through Hypercare and the transition to SaaS Managed Services, providing first-line troubleshooting, workflow support, and issue escalation.

You will monitor operations, support connectivity and software upgrades, log issues, prepare daily and section reports, and ensure traceability of events.