Remote Customer Service Advisor - Global Support (Malaysia)

Morgan McKinley; Malaysia; Hybrid; MYR 45,000 - 73,000; Full time

Job summary

Otonomee is recruiting a Customer Service Advisor based in Malaysia to support our global team serving Europe and the Americas. You will handle customer inquiries via chat, email, and phone, ensuring high-quality responses and a seamless customer experience.

Key duties include resolving order and shipping issues, contributing to knowledge base updates, and maintaining product knowledge. A growth mindset and strong communication are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 3-4 years of proven experience in Customer service, with a focus on live interactions, in both chat, email and phone channels.
• Should pass language assessment and reach C2 level.
• Have a growth, curious mindset and ability to adapt to changing policies and guidelines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in troubleshooting order, shipping, and operational issues.
• Familiarity with CRM systems and knowledge base tools.
• Excellent written and verbal communication skills
• Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
• Demonstrate ability to handle challenging customer interactions with professionalism.

Responsibilities

• Handle customer service tasks across chat, email, and phone with accuracy.
• Provide step-by-step guidance and solutions to customer issues to ensure satisfaction.
• Deliver premium customer service through chat, email and phone channels.
• Respond to inquiries, troubleshoot problems, and provide information clearly.
• Anticipate and address potential issues to prevent disruptions in service.
• Collaborate with other teams to identify recurring problems and support improvements.
• Maintain up-to-date knowledge of products and services to assist customers.
• Contribute to knowledge base articles for internal and customer reference.
• Demonstrate empathy and active listening in all interactions.
• Adhere to quality standards and participate in ongoing training.

Skills

Customer service experience

Live chat/phone support

CRM systems

Strong communication

C2 language proficiency

Independent & collaborative

Problem-solving

Adaptability

Education

High school diploma

Tools

Knowledge base tools

Job description

Otonomee is recruiting a Customer Service Advisor based in Malaysia to support our global team serving Europe and the Americas. You will handle customer inquiries via chat, email, and phone, ensuring high-quality responses and a seamless customer experience.

Key duties include resolving order and shipping issues, contributing to knowledge base updates, and maintaining product knowledge. A growth mindset and strong communication are essential for success in a fast-paced environment.