Customer Service Executive (Cantonese Speaker)

Adecco Staffing Recruitment; Kuala Lumpur; Vor Ort; MYR 33.000 - 56.000; Vollzeit

Zusammenfassung

Adecco Staffing Recruitment is seeking a customer service professional for a 12-month contract in Kuala Lumpur. The role involves handling calls and emails, liaising with clients to resolve issues, and ensuring service levels are met.

Fresh graduates are welcome. Diploma holders with contact center experience and insurance knowledge are preferred. You will operate in a fast-paced environment with a strong emphasis on accuracy and teamwork.

Qualifikationen

• Diploma required (any field).
• Open to fresh graduates.
• 2–3 years' experience in a contact center is preferred.
• Insurance knowledge will be a plus.

Aufgaben

• Provide quality customer service to clients over phone or email.
• Handle emails and liaise with internal & external clients for effective problem resolution.
• Ensure outputs (calls, emails or tasks) meet SOPs and SLA.
• Provide testing support for new systems and tools.
• Support ad-hoc tasks as assigned.
• Be a team player to meet contact center KPIs.

Kenntnisse

Customer service

Cantonese & English

Problem solving

Time management

Communication skills

Team player

Independent worker

Ausbildung

Diploma

Tools

Excel

Word

MS Office

Jobbeschreibung

Working Duration: 12 months contract (convert to permanent based on headcount approval)

Working Days/Hours: Monday - Friday; 9am - 6pm

Salary: Basic range from RM3,000-RM5,000 (Based on experience & skills) with statutory contribution + leave entitlement + medical coverage

JD:

Technical Skills

• Good Proficiency in using MS Office (Excel, Word)

General Skills

• Literacy and fluency in Cantonese and English is a must to serve Cantonese-speaking customers
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven
• A team player who is hardworking, able to prioritize and meet deadlines
• Possess good problem solving ability, interpersonal skills.
• Strong organizational and time management skills
• Able to work independently within TATs and contribute as a team player.
• Strong Oral and written communication skills
• Must be able to work in a high stress environment

Prior Experience

• Open to Fresh graduate
• Minimum 2-3 years' experience in working on contact center.
• Insurance knowledge will be a plus

Education/ Qualification

• Candidate must possess at least a diploma preferably of any field

Job Description

• Provide quality customer service to clients over phone call or email
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• Provide testing assistance and support of new systems and tools.
• Support ad-hoc tasks as assigned
• Team Player to ensure contact center KPIs are met