Remote Bilingual Customer Support - Mandarin & English

TDCX Malaysia; Kuala Lumpur; A distancia; MYR 33.000 - 58.000; Jornada completa

Descripción de la vacante

TDCX Malaysia is hiring for a Work From Home Customer Service role focused on the China Market. The role requires bilingual English and Mandarin communication, with the ability to work independently from home and deliver high-quality customer support across channels.

Fresh graduates are welcome, and strong time management plus multitasking skills are valued. Join a global CX leader and help resolve inquiries with empathy and efficiency.

Formación

• Proficient in Mandarin and English to communicate with diverse client base.
• Fresh graduates welcome to apply.
• Strong time management and motivated to exceed expectations.
• Ability to multi-task and tailor responses from customer information.
• Must be a strong communicator with empathy and active listening.
• Respond to client inquiries via live chat.
• Education: High School qualification or above.

Responsabilidades

• Identify and elevate issues appropriately.
• Prefer live chat, call, email with meaningful digital interactions.
• Provide excellent support via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first-contact resolution with follow-up for case closure.
• Provide constructive feedback on tools, resources, procedures to enhance workflow.
• Deliver the best services to customers to ensure highest satisfaction with proper procedures.

Conocimientos

Bilingual English/Mandarin

Educación

High School or above

Descripción del empleo

TDCX Malaysia is hiring for a Work From Home Customer Service role focused on the China Market. The role requires bilingual English and Mandarin communication, with the ability to work independently from home and deliver high-quality customer support across channels.

Fresh graduates are welcome, and strong time management plus multitasking skills are valued. Join a global CX leader and help resolve inquiries with empathy and efficiency.