Remote APAC Customer Support Specialist - Travel Tech

Mize; Malaysia; Hybrid; MYR 42,000 - 65,000; Full time

Job summary

Mize is hiring a Customer Support Specialist for APAC. This remote, full-time role in Malaysia supports our global tech-support team, assisting R&D and operations while handling complex issues, writing guides, and meeting SLAs. Shifts including weekends are required to serve customers worldwide.

The ideal candidate has 2+ years in software/technical support, strong SQL and Zendesk experience, and excellent English communication. B2B support and travel-industry familiarity are a plus.

Qualifications

• 2+ years in a software/technical customer support role.
• Experience with SQL and Zendesk.
• Excellent English, strong troubleshooting and multitasking.

Responsibilities

• Perform in-depth troubleshooting including DB analysis, reading system logs, and debugging product code.
• Manage assigned cases to meet service level agreements with updates.
• Write technical notes and troubleshooting procedures for the team.
• Coordinate with business teams for ongoing support and operations.

Skills

SQL

English (written)

English (verbal)

Troubleshooting

Zendesk

B2B support

System log analysis

Travel industry experience

Job description

Mize is hiring a Customer Support Specialist for APAC. This remote, full-time role in Malaysia supports our global tech-support team, assisting R&D and operations while handling complex issues, writing guides, and meeting SLAs. Shifts including weekends are required to serve customers worldwide.

The ideal candidate has 2+ years in software/technical support, strong SQL and Zendesk experience, and excellent English communication. B2B support and travel-industry familiarity are a plus.