Relocation‑Supported AI Chatbot Quality & Integration Specialist

Exness jobs for internal candidates; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Full relocation support

Competitive salary and performance-bon

Top-tier health insurance with family

Education allowance

Learning opportunities

Annual leave and sick leave

Employee share scheme

Job summary

Exness is seeking an AI Integration Specialist based in Kuala Lumpur to hands-on develop, test, and maintain chatbot prompts and flows. You will translate business and compliance rules into reliable AI logic and coordinate with cross-functional teams for resolution.

As the first line of execution, you’ll ensure accuracy and consistency with business policies and act as frontline troubleshooter for AI incidents, while benefiting from relocation support and comprehensive benefits.

Qualifications

• Experience in AI prompt engineering, conversation design, or customer support operations.
• Strong analytical skills to translate business and compliance rules into structured prompt logic.
• Familiarity with NLP-based systems, chatbot platforms, or AI integration is preferred.

Responsibilities

• Design, refine, and test chatbot prompts for accuracy, compliance, and usability.
• Implement context-aware rules shaping AI behavior across business scenarios.
• Run simulations and audits to validate chatbot performance.
• Collaborate with QA, Product, CIA, KM to improve AI workflows.
• Act as frontline troubleshooter for AI issues, especially on the #cia-tech-support channel.

Skills

AI prompt engineering

Conversation design

NLP familiarity

Analytical thinking

Troubleshooting

Cross-functional collaboration

Attention to detail

Tools

NLP systems

Chatbot platforms

AI integration

Job description

Exness is seeking an AI Integration Specialist based in Kuala Lumpur to hands-on develop, test, and maintain chatbot prompts and flows. You will translate business and compliance rules into reliable AI logic and coordinate with cross-functional teams for resolution.

As the first line of execution, you’ll ensure accuracy and consistency with business policies and act as frontline troubleshooter for AI incidents, while benefiting from relocation support and comprehensive benefits.