Chat Support Intern: Onboard & Optimize AI Chatbots
THINK AI (M) SDN. BHD
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Job summary
ThinkAI (M) Sdn. Bhd. is seeking a hands-on customer support specialist to be the first point of contact for ThinkChat customers in Malaysia. You will respond to inquiries via WhatsApp, email, and live chat, guide onboarding and chatbot setup, and work with the tech team to resolve issues.
You will also author FAQs and help-centre articles while gathering valuable customer feedback to improve the platform.
Responsibilities
- Answer customer enquiries via WhatsApp, email and live chat
- Guide new customers through onboarding and chatbot setup
- Log issues and work with the tech team on fixes
- Write FAQs and help-centre articles, and gather customer feedback
Job description
ThinkAI (M) Sdn. Bhd. is seeking a hands-on customer support specialist to be the first point of contact for ThinkChat customers in Malaysia. You will respond to inquiries via WhatsApp, email, and live chat, guide onboarding and chatbot setup, and work with the tech team to resolve issues.
You will also author FAQs and help-centre articles while gathering valuable customer feedback to improve the platform.
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