Relationship Manager (Mandarin Speaker) - Fulfilled by Shopee

Shopee; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Shopee Malaysia in Kuala Lumpur is seeking a Seller Onboarding & Management specialist to engage, educate, and support sellers in adopting FBS, enhancing onboarding, and driving order growth.

You will monitor seller performance with strong analytical and communication skills, collaborate with internal teams to improve fulfillment efficiency, and contribute to KPI achievements in a fast-paced e-commerce environment.

Qualifications

• Bachelor’s degree in any discipline.
• Strong analytical skills, with proficiency in Google Sheets.
• Strong problem-solving and communication skills.
• Team player with drive to outperform KPIs.
• Experience in e-commerce, account management, or seller operations is a plus.
• Fluent in Mandarin and English.

Responsibilities

• Engage, educate, and support sellers in adopting FBS.
• Address seller concerns and escalate issues to relevant teams.
• Monitor seller performance and drive order growth.
• Collaborate with internal teams to improve fulfillment efficiency.

Skills

Analytical thinking

Communication skills

Team player

Problem solving

Mandarin & English

Education

Bachelor’s degree (any discipline)

Tools

Google Sheets

Job description

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
• Issue Resolution: Address seller concerns and **escalate** issues to relevant teams
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor’s degree in any discipline are welcome to apply
• Strong analytical skills (proficiency in Google Sheets is required)
• Strong problem-solving and communication skills
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Experience in e-commerce, account management, or seller operations would be an added advantage
• Strong communication skills, both written and verbal in Mandarin and English