Relationship Manager - Kedah

OYO Rooms Hospitality Sdn. Bhd.; Sungai Petani; On-site; MYR 90,000 - 150,000; Full time

Job summary

OYO Rooms Hospitality Sdn. Bhd. is seeking a Relationship Manager / Revenue Lead in Malaysia to manage a portfolio of partner properties and drive revenue growth.

You will build strong relationships with patrons and stakeholders, onboard new properties, and optimize room availability across the portfolio. The role emphasizes negotiation, commercial acumen, and strategic execution under pressure, with a focus on maximizing revenue, reducing churn, and onboarding value-added services to improve

Qualifications

• Prior experience in relationship management, account management, revenue management, business development, or sales.

Responsibilities

• Develop and maintain strong, trusted relationships with high-volume patrons to drive growth and meet company objectives.
• Identify, pitch, and onboard new properties onto the platform as a key business growth metric.
• Manage a portfolio of assigned properties and ensure healthy performance across availability, revenue, and patron engagement.
• Measure, track, and analyze key account metrics including room availability, property performance, revenue trends, churn, and winbacks.
• Ensure room availability across the assigned portfolio and proactively resolve issues leading to sold-out status or inactive inventory.
• Assess reasons for churn and engage with patrons to educate them on OYO’s solutions and value proposition.
• Drive winback of properties that have gone sold-out, inactive, or churned from the platform.
• Grow company revenue by encouraging patrons to opt in for relevant value-added services that can improve their overall business performance.
• Act as a support function for patrons by understanding their needs, resolving concerns, and suggesting practical business solutions.
• Negotiate commercial terms and contracts with patrons while ensuring alignment with company goals.
• Manage multiple patrons simultaneously and ensure timely fulfillment of each patron’s goals and business requirements.
• Coordinate with internal teams to ensure smooth onboarding, activation, revenue growth, and issue resolution for properties.

Skills

Relationship management

Account management

Revenue management

Negotiation

Communication

Stakeholder management

Analytical skills

Ownership

Job description

At OYO, we are looking for dynamic, target-driven individuals with a strong customer focus to help us become the most-loved hotel brand in the world. This role is ideal for someone who thrives in fast-paced environments, embraces ambiguity, and takes ownership to drive business growth.

The Relationship Manager / Revenue Lead will be responsible for managing and growing a portfolio of partner properties while building strong relationships with patrons and stakeholders. The role focuses on revenue growth, room availability optimization, churn reduction, winback initiatives, and onboarding new properties onto the platform.

The ideal candidate should possess strong relationship management capabilities, commercial acumen, negotiation skills, and the ability to execute business goals effectively under pressure.

Responsibilities:

Develop and maintain strong, trusted relationships with high-volume patrons to drive growth and meet company objectives.

Identify, pitch, and onboard new properties onto the platform as a key business growth metric.

Manage a portfolio of assigned properties and ensure healthy performance across availability, revenue, and patron engagement.

Measure, track, and analyze key account metrics including room availability, property performance, revenue trends, churn, and winbacks.

Ensure room availability across the assigned portfolio and proactively resolve issues leading to sold-out status or inactive inventory.

Assess reasons for churn and engage with patrons to educate them on OYO’s solutions and value proposition.

Drive winback of properties that have gone sold-out, inactive, or churned from the platform.

Grow company revenue by encouraging patrons to opt in for relevant value-added services that can improve their overall business performance.

Act as a support function for patrons by understanding their needs, resolving concerns, and suggesting practical business solutions.

Negotiate commercial terms and contracts with patrons while ensuring alignment with company goals.

Manage multiple patrons simultaneously and ensure timely fulfillment of each patron’s goals and business requirements.

Coordinate with internal teams to ensure smooth onboarding, activation, revenue growth, and issue resolution for properties.

Key Performance Metrics :

Number of new properties onboarded onto the platform

Revenue growth from assigned portfolio

Winback of sold-out, inactive, or churned properties

Room availability improvement

Adoption of value-added services by patrons

Churn reduction

Partner satisfaction and relationship health

Timely closure of contracts and business goals

Required Skills and Qualifications :

Prior experience in relationship management, account management, revenue management, business development, or sales.

Strong ability to acquire and onboard new properties or business partners.

Excellent communication, negotiation, and stakeholder management skills.

Strong analytical ability to track and interpret account performance metrics.

Revenue-focused mindset with the ability to identify growth opportunities.

Ability to manage multiple accounts and priorities in a fast-paced environment.

Problem-solving approach with strong ownership and execution discipline.

Experience in hospitality, travel, OTA, real estate, or platform business will be preferred.

Preferred Candidate Profile :

The ideal candidate is someone who can balance relationship management with revenue ownership. They should be comfortable working closely with property owners, identifying business gaps, solving operational issues, and consistently bringing new properties onto the platform to support company growth.

Someone who is proactive, adaptable, target-oriented, and capable of thinking on their feet will thrive in this role at OYO.