Relationship Manager - Sabah

OYO Rooms Hospitality Sdn. Bhd.; West Coast Division; On-site; MYR 90,000 - 150,000; Full time

Job summary

OYO Rooms Hospitality Sdn. Bhd. is seeking a Relationship Manager / Revenue Lead to manage and grow a portfolio of partner properties, optimizing availability and driving revenue growth.

You will build strong relationships with patrons and stakeholders while onboarding new properties and pursuing winback initiatives. The role requires strong negotiation, analytical skills, and a revenue-focused mindset to meet ambitious business goals in a fast-paced hospitality environment.

Qualifications

• Experience in relationship management, account management, revenue management, or sales.
• Proven ability to onboard new properties or partners.
• Strong communication, negotiation, and stakeholder management skills.
• Analytical prowess to track and interpret account performance metrics.
• Revenue-focused mindset with ability to identify growth opportunities.
• Ability to handle multiple accounts in a fast-paced environment.
• Problem-solving with ownership and execution discipline.

Responsibilities

• Develop and maintain strong relationships with high-volume patrons to drive growth and meet objectives.
• Identify, pitch, and onboard new properties onto the platform.
• Manage a portfolio of properties and optimize availability, revenue, and patron engagement.
• Measure and analyze metrics: room availability, property performance, revenue trends, churn, and winbacks.
• Ensure room availability across the portfolio and resolve issues affecting inventory.
• Negotiate commercial terms and contracts aligned with company goals.
• Coordinate with internal teams for onboarding, activation, revenue growth, and issue resolution.
• Grow revenue by promoting value-added services to patrons.

Skills

Relationship management

Account management

Revenue management

Business development

Onboarding new properties

Negotiation

Stakeholder management

Data analysis

Growth mindset

Job description

At OYO, we are looking for dynamic, target-driven individuals with a strong customer focus to help us become the most-loved hotel brand in the world. This role is ideal for someone who thrives in fast-paced environments, embraces ambiguity, and takes ownership to drive business growth.

The Relationship Manager / Revenue Lead will be responsible for managing and growing a portfolio of partner properties while building strong relationships with patrons and stakeholders. The role focuses on revenue growth, room availability optimization, churn reduction, winback initiatives, and onboarding new properties onto the platform.

The ideal candidate should possess strong relationship management capabilities, commercial acumen, negotiation skills, and the ability to execute business goals effectively under pressure.

Responsibilities:

Develop and maintain strong, trusted relationships with high-volume patrons to drive growth and meet company objectives.

Identify, pitch, and onboard new properties onto the platform as a key business growth metric.

Manage a portfolio of assigned properties and ensure healthy performance across availability, revenue, and patron engagement.

Measure, track, and analyze key account metrics including room availability, property performance, revenue trends, churn, and winbacks.

Ensure room availability across the assigned portfolio and proactively resolve issues leading to sold-out status or inactive inventory.

Assess reasons for churn and engage with patrons to educate them on OYO’s solutions and value proposition.

Drive winback of properties that have gone sold-out, inactive, or churned from the platform.

Grow company revenue by encouraging patrons to opt in for relevant value-added services that can improve their overall business performance.

Act as a support function for patrons by understanding their needs, resolving concerns, and suggesting practical business solutions.

Negotiate commercial terms and contracts with patrons while ensuring alignment with company goals.

Manage multiple patrons simultaneously and ensure timely fulfillment of each patron’s goals and business requirements.

Coordinate with internal teams to ensure smooth onboarding, activation, revenue growth, and issue resolution for properties.

Key Performance Metrics :

Number of new properties onboarded onto the platform

Revenue growth from assigned portfolio

Winback of sold-out, inactive, or churned properties

Room availability improvement

Adoption of value-added services by patrons

Churn reduction

Partner satisfaction and relationship health

Timely closure of contracts and business goals

Required Skills and Qualifications :

Prior experience in relationship management, account management, revenue management, business development, or sales.

Strong ability to acquire and onboard new properties or business partners.

Excellent communication, negotiation, and stakeholder management skills.

Strong analytical ability to track and interpret account performance metrics.

Revenue-focused mindset with the ability to identify growth opportunities.

Ability to manage multiple accounts and priorities in a fast-paced environment.

Problem-solving approach with strong ownership and execution discipline.

Experience in hospitality, travel, OTA, real estate, or platform business will be preferred.

Preferred Candidate Profile :

The ideal candidate is someone who can balance relationship management with revenue ownership. They should be comfortable working closely with property owners, identifying business gaps, solving operational issues, and consistently bringing new properties onto the platform to support company growth.

Someone who is proactive, adaptable, target-oriented, and capable of thinking on their feet will thrive in this role at OYO.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

OYO founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 80+ Countries with 23,000 Hotel Partners, 1,000,000 Rooms & 125,000 Holiday Homes; OYO partners with hotels and properties creating quality living spaces for travelers worldwide. We have started our international operations with more than 20 Million Registered Travelers – building brand loyalty, 17,000 Employees and still growing.

OYO founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 80+ Countries with 23,000 Hotel Partners, 1,000,000 Rooms & 125,000 Holiday Homes; OYO partners with hotels and properties creating quality living spaces for travelers worldwide. We have started our international operations with more than 20 Million Registered Travelers – building brand loyalty, 17,000 Employees and still growing.