Relationship Management Executive - Business Development, MY Marketplace

Shopee; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Shopee Malaysia is seeking a Business Development & Partnerships professional to cultivate strong Seller relationships and drive growth across campaigns and promotions.

You will resolve seller inquiries, negotiate deals, and analyze performance to maximize revenue while collaborating with internal teams to optimize visibility and credibility for sellers.

Qualifications

• Bachelor's degree in any field; e-commerce experience is a plus.
• Strong analytical skills with Excel-based analysis experience.
• Innovative problem-solving and ability to derive actionable solutions.
• Excellent teamwork with drive to meet KPIs.
• Fluent English; ability to communicate in Bahasa Melayu or Mandarin is a plus.

Responsibilities

• Develop and maintain close relationships with Sellers.
• Resolve seller inquiries and escalations from stakeholders.
• Oversee accounts, negotiate deals and drive growth campaigns.
• Develop strategic business plans and identify new growth sources.
• Educate Sellers on increasing traction with Shopee.
• Negotiate deals and curate SKUs for campaigns and promotions.
• Analyze seller performance to drive transactions and revenue.
• Identify market gaps and manage pricing and stock availability.
• Secure exclusive partnerships for key campaigns.
• Collaborate with marketing and merchandising to boost visibility.

Skills

Seller relations

Excel analytics

Problem solving

Team collaboration

English fluency

Multilingual (Bahasa Melayu, Mandarin)

Education

Bachelor's degree

Tools

CRM

Job description

About The Team

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. Browse our Business Development and Partnerships team openings to see how you can make an impact with us.

Job Description

• Developing and maintaining a close relationship with Sellers
• Resolve seller-related inquiries, issues, and escalations from various stakeholders.
• Oversee assigned accounts, including negotiating deals, operational improvement and campaign participation to maximize growth.
• Constructing high-level strategic business plans and identifying new sources of growth
• Educating Sellers on methods to increase their traction in Shopee
• Negotiating deals with sellers and curating SKUs for various campaigns, promotions, online marketing, and media as required
• Analyzing sellers’ progress, activities, sales performances and category initiatives to drive transaction numbers and revenue
• Identifying market gaps and managing pricing strategy, product assortment, and the stock availability of Sellers in the category
• Securing exclusive partnerships for key campaigns (eg: 9.9/11.11)
• Working closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of Sellers

Requirements

• A Bachelor’s degree in any field; experience in the e-commerce industry will be an added advantaged. Fresh graduates are encouraged to apply
• Strong analytical skills (strong experience with Excel analysis necessary)
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
• Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders