Regional Restaurant Operations Leader

RONGSHENG FOOD SDN BHD; Johor Bahru; On-site; MYR 67,000 - 134,000; Full time

Job summary

RONGSHENG FOOD SDN BHD is seeking a senior operations leader to oversee daily restaurant operations across all assigned outlets in Malaysia. You will ensure consistent policy implementation and uphold brand standards.

You will supervise Restaurant Managers, monitor staffing and performance, assist in recruitment and development, and drive sales growth, cost control and profitability. You will analyze KPIs and budgeting, and collaborate with marketing, HR and supply chain to support operations.

Responsibilities

• Oversee daily operations across all assigned restaurant outlets.
• Ensure consistent implementation of company policies, procedures, and standards.
• Conduct regular visits to outlets to monitor performance and compliance.
• Supervise and support Restaurant Managers in achieving outlet goals.
• Monitor staffing levels, training, and performance of all team members.
• Assist in recruiting, coaching, and developing management-level staff.
• Provide motivation and leadership to build a strong team culture.
• Drive sales growth, cost control, and profitability across all outlets.
• Analyze profit & loss statements, labor costs, food costs, and other KPIs.
• Recommend and implement action plans to improve underperforming outlets.
• Ensure effective budgeting and forecasting practices.
• Ensure high standards of food quality, customer service, and cleanliness.
• Handle escalated customer issues or complaints at the area level.
• Monitor health and safety compliance and manage audits.
• Develop and execute area-level strategies to meet business targets.
• Prepare and present regular reports on area performance to senior management.
• Work closely with marketing, HR, and supply chain teams to support operations.

Skills

Leadership

Staff management

Budgeting

Forecasting

Customer service

KPIs analysis

Job description

RONGSHENG FOOD SDN BHD is seeking a senior operations leader to oversee daily restaurant operations across all assigned outlets in Malaysia. You will ensure consistent policy implementation and uphold brand standards.

You will supervise Restaurant Managers, monitor staffing and performance, assist in recruitment and development, and drive sales growth, cost control and profitability. You will analyze KPIs and budgeting, and collaborate with marketing, HR and supply chain to support operations.