Regional Quality Management & Training Specialist

Ant International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ant International in Malaysia seeks a Regional Training & Capability Development lead to drive ISO policy implementation, quality monitoring, and regional training delivery across stores. The role emphasizes developing localized course content, coaching delivery teams, and coordinating with cross-functional groups.

The position requires solid experience in operations or training, strong content development skills, and willingness to travel regionally for store inspections.

Qualifications

• Bachelor's degree or higher with 5+ years in operations or training.
• Content development and localization; strong in-person delivery and coaching.
• Willingness to travel regionally for store inspections.

Responsibilities

• ISO Policy Implementation: Drive the effective implementation of regional ISO policies and quality management standards across local operations and service providers.
• Quality Monitoring & Performance Improvement: Track quality indicators, analyze trends, identify gaps, and collaborate with providers to drive improvement.
• Quality Inspections & Audits: Conduct regular inspections and compliance checks to identify non-conformities and risks.
• Corrective & Preventive Actions: Lead closed-loop issue resolution and ensure remediation effectiveness.

Skills

Operations experience

Training delivery

Localization

Education

Bachelor's degree

Job description

2. Regional Training & Capability Development

• ISO Policy Implementation: Drive the effective implementation of regional ISO policies and quality management standards, ensuring consistent execution across local operations and service providers.
• Quality Monitoring & Performance Improvement: Track key quality indicators, analyze performance trends, identify gaps, and collaborate with service providers to drive continuous improvement.
• Quality Inspections & Audits: Conduct regular operational quality inspections and compliance checks to identify non-conformities, process deviations, and potential risk behaviors.
• Corrective & Preventive Actions: Lead closed-loop issue resolution by tracking corrective actions, validating remediation effectiveness, and ensuring sustainable compliance with established standards.

Job requirement

• Bachelor's degree or above; 5+ years of experience in operations, or training delivery / development.
• Solid capability in course content development and localization; strong in-person delivery and coaching skills.
• Integrity and a strong sense of responsibility; comfortable with frequent in-region travel for store inspections.
• Strong cross-team coordination and vertical alignment (top-down and bottom-up); English and the local language as working languages.