Regional Quality & Training Lead — ISO & Improvement

Ant International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ant International in Malaysia seeks a Regional Training & Capability Development lead to drive ISO policy implementation, quality monitoring, and regional training delivery across stores. The role emphasizes developing localized course content, coaching delivery teams, and coordinating with cross-functional groups.

The position requires solid experience in operations or training, strong content development skills, and willingness to travel regionally for store inspections.

Qualifications

• Bachelor's degree or higher with 5+ years in operations or training.
• Content development and localization; strong in-person delivery and coaching.
• Willingness to travel regionally for store inspections.

Responsibilities

• ISO Policy Implementation: Drive the effective implementation of regional ISO policies and quality management standards across local operations and service providers.
• Quality Monitoring & Performance Improvement: Track quality indicators, analyze trends, identify gaps, and collaborate with providers to drive improvement.
• Quality Inspections & Audits: Conduct regular inspections and compliance checks to identify non-conformities and risks.
• Corrective & Preventive Actions: Lead closed-loop issue resolution and ensure remediation effectiveness.

Skills

Operations experience

Training delivery

Localization

Education

Bachelor's degree

Job description

Ant International in Malaysia seeks a Regional Training & Capability Development lead to drive ISO policy implementation, quality monitoring, and regional training delivery across stores. The role emphasizes developing localized course content, coaching delivery teams, and coordinating with cross-functional groups.

The position requires solid experience in operations or training, strong content development skills, and willingness to travel regionally for store inspections.