Quality Assurance (QA) & Training Manager

PKT LOGISTICS (M) SDN. BHD.; Batu Kawan; On-site; MYR 150,000 - 210,000; Full time

Job summary

PKT LOGISTICS (M) SDN. BHD.

is seeking a proactive QA & Training Manager to build workforce capability and embed a strong quality culture across a large on-site warehouse team supporting a multinational electronics manufacturer. You will partner with operations leaders and the customer to strengthen competency, compliance, productivity and continuous improvement through structured training, audits and Lean initiatives.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Quality Management, Engineering, Human Resource Development or a related discipline.
• At least 7 years of relevant warehouse / manufacturing logistics experience, including 3 years in quality, training or operational leadership.
• Strong understanding of warehouse processes, inventory control, supply chain requirements, SOPs and operational KPIs.
• Proven ability to develop training programmes, assess competencies, conduct audits and drive root-cause-based improvements.
• Excellent communication, coaching, analytical and stakeholder-management skills; comfortable working with large, multi-shift teams and demanding MNC customers.
• Competent in reporting, data analysis and common warehouse / enterprise systems.

Responsibilities

• Training strategy: Design, implement and maintain induction, technical, refresher, cross-training and supervisory development programmes for multi-shift warehouse teams.
• Competency assurance: Establish training matrices, skills assessments, certification / authorization records and effectiveness measures for manual and automated work processes.
• Quality management: Promote SOP adherence, process discipline, error prevention, workplace safety awareness and a customer-focused quality culture.
• Audits & corrective action: Conduct regular process, training and employee-performance audits; investigate gaps, identify root causes and follow through on corrective and preventive actions.
• Operational improvement: Partner with operations managers to reduce errors, rework and waste; improve workforce productivity, process efficiency and service KPIs.
• Strategic initiatives: Use performance data to propose measurable Lean / Kaizen, training and cost-saving projects; track benefits and sustain improvements.
• People & stakeholder management: Lead the QA / training function, support workforce planning and performance development with HR, and report training and quality results to management and the on-site customer.

Skills

Training design

Quality management

Audits

Data analysis

Stakeholder management

SOP adherence

Education

Bachelor’s degree in Logistics, Supply Chain, Quality Management, Engineering, Human Resource Development or related discipline

Tools

Power BI

SAP

Job description

Quality Assurance (QA) & Training Manager

Reporting to: On-Site General Manager and Customer’s On-Site Training Manager

About the Role

We are seeking a proactive QA & Training Manager to build workforce capability and embed a strong quality culture across a large on-site warehouse team supporting a multinational electronics manufacturer. The operation combines advanced automation with manual processes. This role partners closely with operations leaders and the customer to strengthen employee competency, process compliance, productivity and continuous improvement.

Key Responsibilities

Training strategy: Design, implement and maintain induction, technical, refresher, cross-training and supervisory development programmes for multi-shift warehouse teams.

Competency assurance: Establish training matrices, skills assessments, certification / authorization records and effectiveness measures for manual and automated work processes.

Quality management: Promote SOP adherence, process discipline, error prevention, workplace safety awareness and a customer-focused quality culture.

Audits & corrective action: Conduct regular process, training and employee-performance audits; investigate gaps, identify root causes and follow through on corrective and preventive actions.

Operational improvement: Partner with operations managers to reduce errors, rework and waste; improve workforce productivity, process efficiency and service KPIs.

Strategic initiatives: Use performance data to propose measurable Lean / Kaizen, training and cost-saving projects; track benefits and sustain improvements.

People & stakeholder management: Lead the QA / training function, support workforce planning and performance development with HR, and report training and quality results to management and the on-site customer.

Requirements

Bachelor’s degree in Logistics, Supply Chain, Quality Management, Engineering, Human Resource Development or a related discipline.

At least 7 years of relevant warehouse / manufacturing logistics experience, including 3 years in quality, training or operational leadership.

Strong understanding of warehouse processes, inventory control, supply chain requirements, SOPs and operational KPIs.

Proven ability to develop training programmes, assess competencies, conduct audits and drive root-cause-based improvements.

Excellent communication, coaching, analytical and stakeholder-management skills; comfortable working with large, multi-shift teams and demanding MNC customers.

Competent in reporting, data analysis and common warehouse / enterprise systems.

Added Advantages

Experience in electronics or semiconductor logistics; ASRS, AGV / AMR, WMS or other automated systems; ISO 9001, Lean Six Sigma, train-the-trainer certification, and Power BI / SAP.

Why Join Us?

Take ownership of workforce development and quality excellence in a high-tech warehouse environment. Make a visible impact through stronger people capability, safer and more consistent processes, and measurable operational improvements.

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