Regional Quality & Training Leader - Malaysia

Ant International; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Ant International in Malaysia seeks a Regional Quality Management & Training Specialist to drive ISO policy implementation, regional quality assurance, and training program localization across markets.

You will lead training delivery, onboarding, coaching, and performance measurement while coordinating with HQ to mitigate risks and promote operational excellence, with travel across region expected.

Qualifications

• Bachelor's degree or above; 5+ years of experience in operations, or training delivery / development.
• Solid capability in course content development and localization; strong in-person delivery and coaching skills.
• Integrity and a strong sense of responsibility; comfortable with frequent in-region travel for store inspections.
• Strong cross-team coordination and vertical alignment; English and the local language working languages.

Responsibilities

• ISO Management & Quality Assurance: Drive effective implementation of regional ISO policies and quality management standards.
• Quality Monitoring & Performance Improvement: Track quality indicators and collaborate with providers to drive improvements.
• Quality Inspections & Audits: Conduct regular inspections and compliance checks for non-conformities and risks.
• Corrective & Preventive Actions: Lead closed-loop remediation and verify effectiveness.
• Regional Training & Capability Development: Translate HQ frameworks into regional training programs and localization.
• Training Delivery & Facilitation: Plan and deliver training sessions across formats (live online, virtual, workshops, in-person).
• Onboarding & Continuous Learning: Lead onboarding and refresher programs for new hires.
• Training Effectiveness & Impact Measurement: Monitor attendance, results, and post-training performance.
• Frontline Coaching & Performance Support: Identify gaps and provide targeted coaching and improvement plans.

Skills

ISO management

Quality assurance

Training development

Training delivery

Coaching

Risk management

Education

Bachelor's degree or above

Job description

Ant International in Malaysia seeks a Regional Quality Management & Training Specialist to drive ISO policy implementation, regional quality assurance, and training program localization across markets.

You will lead training delivery, onboarding, coaching, and performance measurement while coordinating with HQ to mitigate risks and promote operational excellence, with travel across region expected.