Regional Payments & Digital Banking Architect

OCBC; Malaysia; On-site; MYR 150,000 - 210,000; Full time

Job summary

OCBC in Malaysia is seeking a skilled Business Architect/Business Analyst to expand Internet Banking, Mobile Banking, and digital payment services. You will map end-to-end customer journeys, document service fulfilment, and collaborate with stakeholders across channel, middle, and back offices to translate requirements into actionable specifications.

Role emphasizes process improvement, STP where possible, and leveraging API, microservices, and cloud technologies within an agile environment.

Qualifications

• Experience as a Business Architect/Business Analyst in banking/digital channels.
• Strong analytical and stakeholder-management skills.
• Familiarity with Agile/SCRUM and SDLC practices.

Responsibilities

• Analyze opportunities for process improvement and straight‑through processing.
• Design end-to-end customer service fulfilment processes and data flows.
• Translate regional business requirements into user stories/functional specs.
• Define and prioritize system enhancements and new features.
• Collaborate with product managers, operations, and tech teams to align with business needs.
• Stay updated on industry trends and modernisation best practices.

Skills

Business analysis

Stakeholder management

Agile/SCRUM

SDLC

Digital channels

API/microservices

Cloud technologies

Tools

API

Cloud

Microservices

Job description

OCBC in Malaysia is seeking a skilled Business Architect/Business Analyst to expand Internet Banking, Mobile Banking, and digital payment services. You will map end-to-end customer journeys, document service fulfilment, and collaborate with stakeholders across channel, middle, and back offices to translate requirements into actionable specifications.

Role emphasizes process improvement, STP where possible, and leveraging API, microservices, and cloud technologies within an agile environment.