Regional Operations Manager (Southern)

Zohorecruit; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zohorecruit is seeking a Retail Operations Manager to oversee day-to-day operations across multiple stores in Malaysia. You will lead area managers and store staff, optimize sales, ensure policy compliance, and implement performance strategies to drive profitability and customer satisfaction.

Ideal candidates will have strong leadership, data analysis, and project management skills, with a track record of managing large retail networks.

Qualifications

• Experience overseeing 35+ retail outlets is highly preferred.
• Strong leadership and decision‑making abilities.
• Ability to analyze data and present clear insights.

Responsibilities

• Achieve operational objectives.
• Drive KPIs & profitability.
• Work with area managers to ensure smooth operations.
• Coach sales teams to boost performance.
• Support store expansion plans.
• Conduct business analysis & presentations.
• Manage and develop people effectively.
• Liaise with key departments for improvement strategies.
• Implement strategic marketing plans.
• Conduct regular store visits across the region.

Skills

Leadership

Decision making

Strategic thinking

Data analysis

Project management

Communication

Retail operations

Business acumen

Teamwork

Job description

The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.

Key Responsibilities:

• Achieve operational objectives.
  
• Drive KPIs & profitability.
  
• Work closely with area managers to ensure smooth operations.
  
• Coach sales teams to enhance business performance.
  
• Support store expansion plans.
  
• Conduct business analysis & prepare presentations.
  
• Manage and develop people effectively.
  
• Liaise with key departments for business improvement strategies.
  
• Implement strategic marketing plans.
  
• Conduct regular store visits across the region.
  

Requirements

• Flexibility to adapt to changes in business operations.
  
• Strong leadership and decision-making ability.
  
• Motivated self-starter with the ability to work independently and collaboratively.
  
• Resourceful and solutions-oriented.
  
• Excellent project management skills with the ability to multi-task.
  
• Strong written and verbal communication skills.
  
• Proficiency in analyzing and synthesizing data.
  
• Strong business acumen with a solid understanding of retail KPIs.
  
• Experience overseeing approximately 35 or more retail outlets is highly preferred.