Regional Operations Manager

DVA (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

DaVita Inc. headquartered in the US, is seeking a senior operations leader based in Malaysia to oversee field operations in the Central region.

You will provide strategic and tactical leadership, shape growth opportunities, and ensure safe, efficient, and compliant patient care with P&L accountability. The role requires managing budgets, driving performance, mentoring managers, and frequent travel up to 80%.

Qualifications

• Bachelor’s degree required.
• 7+ years of progressive management experience.
• Healthcare provider operating experience preferred, dialysis or similar provider services preferred.
• Strong financial and budgeting expertise; advanced computer skills (MS Excel, Word, PowerPoint).
• Must possess own transport and be willing to travel.

Responsibilities

• Develop and execute strategic operating plans and goals for the division.
• Track ROI and performance metrics for activities.
• Address gaps in service excellence, policies, and procedures; implement solutions.
• Lead teammate development, coaching, and succession planning.
• Manage finances, revenue growth, operations, and labor for the division.
• Oversee staffing plans, hires, promotions, and performance evaluations.
• Maintain relationships with physicians and corporate office; ensure regulatory compliance.

Skills

Executive leadership

Strategic planning

Financial acumen

Travel readiness

Education

Bachelor’s degree

Tools

MS Excel

MS Word

PowerPoint

Job description

This position is a key member of DaVita’s field management team. This position is responsible for the general management and oversight of operations. This position provides strategic and tactical leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors division performance, and works closely with General Manager to develop competitive strategies in alignment with DaVita’s mission and values. Position has budget and P&L accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Develop and execute strategic operating plans and goals for assigned division

Track metrics and success criteria including ROI for all activities

Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions

Lead the creation and implementation of teammate development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors

Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes within the division

Fulfill broad-reaching, strategic responsibility for the development and implementation of proactive programs, operational improvements, communications, and other division-specific general management responsibilities

Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses

Participate actively in joint venture business meetings as applicable

Maintain a liaison relationship between the corporate office and field operations

Develop positive work relationships with all levels of management and other departments in the Village; work collaboratively with field management, legal, finance

Maintain an open line of communication with the General Manager regarding the oversight of Field Operations

Develop and maintain effective relationships with physicians consistent with DaVita code of conduct and Compliance Commandments

Build and maintain a team of knowledgeable, skilled teammates (including management) who function in compliance with all regulatory requirements and the DaVita mission and values

Travel required: up to 80%

Provide leadership to direct reports and strategic leadership to region

Help direct reports overcome any organizational obstacles encountered

Develop and foster a positive, fulfilling work environment within the division

Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company

Identify and implement methods that enable all region teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment

Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals

Review, analyze, and implement staffing plans that promote the most effective use of teammates

Oversee and/or manage all teammate employment activity effectively and professionally including hiring, promoting, job performance, evaluations, compensation, teammate relations, disciplinary actions, and terminations

Initiate strategic educational program development for division to ensure teammates remain up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to provide knowledgeable, accurate work output

MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

Minimum Bachelor’s degree in any field is required

At least seven (7) years’ progressive management experience required

Healthcare provider operating experience strongly preferred, dialysis or similar provider services experience preferred

Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise

Demonstrated experience in planning and managing at strategic and operational levels

Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required

Possess own transport and willing to travel

Position is based at Central region

DaVita Inc. (NYSE: DVA), a FORTUNE 500 company, is a leading global healthcare provider, with approximately 77,000 teammates working across 15 countries to provide industry-leading care to 285,000 dialysis patients within our 3,215 clinics. In Malaysia, DaVita is the #1 private dialysis provider, with more than 650 teammates serving over 3800 patients in our 70+ clinics nationally. We aspire to grow to 100+ clinics in the coming years and establish ourselves as the clear industry leader, which will create opportunities for our teammates to step up in a fast-paced and dynamic environment.

DaVita Inc. (NYSE: DVA), a FORTUNE 500 company, is a leading global healthcare provider, with approximately 77,000 teammates working across 15 countries to provide industry-leading care to 285,000 dialysis patients within our 3,215 clinics. In Malaysia, DaVita is the #1 private dialysis provider, with more than 650 teammates serving over 3800 patients in our 70+ clinics nationally. We aspire to grow to 100+ clinics in the coming years and establish ourselves as the clear industry leader, which will create opportunities for our teammates to step up in a fast-paced and dynamic environment.

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