Regional Merchant Operations & Onboarding Lead

2HUNGRY SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

2HUNGRY SDN. BHD.

in Malaysia is seeking an Operations Executive to support merchants through onboarding and activation, maintain merchant records, and assist the Merchant Acquisition and Business Development teams with day-to-day operations. You will coordinate with cross-functional teams, verify merchant information, update backend systems, prepare data, and perform basic Excel reporting to enable business decisions in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in business-related field.
• Proficient in Microsoft Excel and data management.
• Detail-oriented with strong organizational and problem-solving skills.

Responsibilities

• Support merchants throughout onboarding and activation, including document collection and system setup.
• Maintain and update merchant information, hours, product details, and backend settings.
• Monitor onboarding progress and coordinate with BD and other departments to resolve issues.
• Provide day-to-day operational support for merchant info verification, data prep, and system updates.
• Handle and follow up on merchants' daily operational matters and ensure timely resolution.
• Perform basic data collection, reporting, and analysis using Microsoft Excel for monitoring and decisions.
• Maintain an accurate merchant database and proper documentation/records.
• Collaborate with cross-functional teams to improve merchant operations.

Skills

Mandarin fluency

Detail-oriented

Organizational skills

Multitasking

Communication

Coordination

Problem-solving

Education

Diploma or Bachelor's Degree in Business Administration, Operations Management, Information Technology

Tools

Microsoft Excel

Job description

2HUNGRY SDN. BHD.

in Malaysia is seeking an Operations Executive to support merchants through onboarding and activation, maintain merchant records, and assist the Merchant Acquisition and Business Development teams with day-to-day operations. You will coordinate with cross-functional teams, verify merchant information, update backend systems, prepare data, and perform basic Excel reporting to enable business decisions in a fast-paced environment.