Regional HR Service Delivery Leader, Greater Asia

Becton Dickinson Sdn. Bhd.; Kuala Lumpur; On-site; MYR 260,000 - 520,000; Full time

Job summary

BD in Kuala Lumpur, Malaysia seeks an Associate Director, GA Service Delivery for HR. You will lead regional HR service delivery operations across Greater Asia, ensuring governance, compliance, and efficiency while partnering with HR COEs, IT, and external BPO providers.

The role emphasizes process optimization, KPI/SLAs, and transformation programs. You will build a high-performing team, drive change, and ensure seamless service for employees and HR partners across markets.

Qualifications

• Bachelor’s degree in business administration, Operations Management, Human Resources or a related field.
• 10–15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
• Experience working in shared services and/or outsourced service delivery models, including collaboration with external BPO providers.
• Experience in GBS or shared services environments strongly preferred.
• Demonstrated success in leading large-scale transformation or process improvement initiatives.
• Certification in Lean Six Sigma, ITIL, PMP, PSP, or similar operational excellence frameworks is highly desirable.
• Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.

Responsibilities

• GA Regional Operational Leadership: Lead HR service delivery operations across multiple Greater Asia markets.
• Service Excellence: Track and enhance service levels, KPIs, and SLAs.
• Process Optimization: Identify and implement process improvements and automation.
• BPO Partnership & Vendor Governance: Interface with external BPO providers with governance and performance management.
• Stakeholder Engagement: Collaborate with HR COEs, regional leaders and external providers.
• Technology Enablement: Leverage Workday and ServiceNow for improved service delivery.
• Team Development: Build and lead a high-performing team across the region.
• Compliance & Risk Management: Ensure adherence to global and local compliance standards.
• Change Management: Lead regional HR transformation programs and transition activities.

Skills

Leadership

Stakeholder management

Change management

Data-driven decision making

HR systems knowledge

Education

Bachelor’s degree in business administration or HR

Tools

Workday

ServiceNow

Job description

BD in Kuala Lumpur, Malaysia seeks an Associate Director, GA Service Delivery for HR. You will lead regional HR service delivery operations across Greater Asia, ensuring governance, compliance, and efficiency while partnering with HR COEs, IT, and external BPO providers.

The role emphasizes process optimization, KPI/SLAs, and transformation programs. You will build a high-performing team, drive change, and ensure seamless service for employees and HR partners across markets.