Regional Development Manager (Kota Kinabalu)

Prudential plc; West Coast Division; On-site; MYR 60,000 - 96,000; Full time

Job summary

Prudential plc in Malaysia is seeking an Agency Development Manager to drive growth of the Agency Force across Sabah. You will collaborate with Agency Leaders and agents to boost sales productivity, develop future leaders, and strengthen agency capability.

The role emphasizes building strong relationships, providing guidance and support, and creating an environment where agents and leaders can grow and succeed while adhering to guidelines and regulatory requirements.

Qualifications

• Degree in any discipline.
• Minimum 5 years working experience in business development, marketing or sales.
• Experience in agency development will be an added advantage.
• Good interpersonal and communications skills.
• A self-starter with pleasant personality and service-oriented work perspective.
• Must be self-motivated with the ability to work under minimum supervision.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to agency doubts, concerns and problems and provide solutions.
• Provide guidance and counseling to agency members violating guidelines and enforce rules.
• Provide additional motivation for agency members to raise morale.
• Encourage recruitment of new agents and train-up for future leaders.
• Educate agency members to provide top-notch services to customers and assist branch staff.
• Ensure training facilities are maintained and quality training is provided.

Skills

People development

Interpersonal skills

Self-motivated

Leadership potential

Education

Bachelor's degree

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

ABOUT THE ROLE

This role plays a key part in driving the growth and performance of our Agency Force within the region. You will work closely with Agency Leaders and agents to strengthen sales productivity, develop future leaders, grow agency manpower and enhance overall agency effectiveness.

Beyond achieving business targets, you will be responsible for building strong relationships with the agency force, providing guidance and support, and creating an environment where our agents and leaders can grow and succeed.

KEY RESPONSIBILITIES:

Sales Development

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
• Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development

• To educate members of the agency to provide top notch services to their customer
• To assist branch staff in relation of matters arising in between agency members and customer service staff

People Development

• Implement Core-Program to encourage new agents to do well and retain them in our Company.
• Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
• Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Communication & Organization Development

• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or PAMB’s challenges, incentives and contest to the Agency.
• Organise and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Submit weekly planning and monthly reports.

QUALIFICATIONS & REQUIREMENTS:

a. Qualifications

• Degree in any discipline.

b. Experience

• Minimum 5 years working experience in business development, marketing or sales.

c. Knowledge

• Experience in agency development will be an added advantage.
• Good interpersonal and communications skills.
• A self-starter with pleasant personality and service-oriented work perspective.
• Must be self-motivated with the ability to work under minimum supervision.

WHY JOIN PRUDENTIAL?

At Prudential, you will be part of a purpose-led organization where your work creates meaningful impact, your growth is supported, and your contributions help shape a better future for our customers and communities.

• Meaningful work that creates a real difference.
• Continuous learning and career development opportunities.
• Collaborative and inclusive workplace.
• Opportunities to innovate, grow and make an impact.
• A culture where you can Connect, Grow, Succeed.

If you are ready to build a meaningful career would love to hear from you.

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.