Regional Customer Success & Presales Consultant

Clarivate; Penang; Vor Ort; MYR 90.000 - 150.000; Vollzeit

Zusammenfassung

Clarivate in Malaysia is seeking a Customer Success Consultant to support universities, research institutions, and public-sector stakeholders across Southeast Asia. You will act as a trusted advisor during onboarding, adoption, and renewal, collaborating with sales, product, and support teams.

The role emphasizes presales engagement, opportunity qualification, solution narratives, and regional travel to drive value from Clarivate data, analytics, workflow solutions, and services.

Qualifikationen

• Bachelor's degree or equivalent; postgraduate study in a research-related, information, analytics, public policy, or business discipline is an advantage.
• Relevant experience in customer success, solution consulting, presales, account management, research services, consulting, training, or a similar customer-facing role.
• Demonstrated knowledge of universities, research institutions, government agencies, or public research organizations in Malaysia and/or Southeast Asia.
• Strong written and spoken English; proficiency in a Southeast Asian language is highly desirable.
• Willingness and ability to travel regionally as business needs require.

Aufgaben

• Identify and qualify prospective customers with sales teams.
• Lead consultative discovery and develop opportunities based on customer needs, workflows, and decision criteria.
• Support prospect development with domain expertise to inform proposals, tenders, and business cases.
• Coordinate onboarding by aligning stakeholders and defining success criteria.
• Develop success plans for priority customers and drive adoption through role-based consultations, training, and workflow guidance.
• Monitor customer health using usage, engagement, support, and relationship indicators; identify risks and coordinate recovery actions.
• Conduct value conversations and business reviews that demonstrate outcomes and identify changing priorities.
• Partner with account teams on renewal readiness, retention risk, expansion opportunities, and customer advocacy.
• Build trusted relationships across Southeast Asia and support webinars, workshops, and conferences.

Kenntnisse

Consultative discovery

Presentation skills

Demonstration skills

Training skills

Workshop facilitation

Research lifecycle understanding

Account management

Regional focus

CRM

Usage analytics

Collaboration tools

Tools

CRM systems

Jobbeschreibung

Clarivate in Malaysia is seeking a Customer Success Consultant to support universities, research institutions, and public-sector stakeholders across Southeast Asia. You will act as a trusted advisor during onboarding, adoption, and renewal, collaborating with sales, product, and support teams.

The role emphasizes presales engagement, opportunity qualification, solution narratives, and regional travel to drive value from Clarivate data, analytics, workflow solutions, and services.