Regional Customer Success Consultant - Southeast Asia

4006 Clarivate (Malaysia) SDN. BHD.; Malaysia; Hybrid; MYR 90.000 - 140.000; Vollzeit

Zusammenfassung

Clarivate Analytics is seeking a Customer Success Consultant in Malaysia to support customers across Southeast Asia. You’ll drive presales discovery, align with sales and product teams, onboard customers, and ensure value realization through adoption and renewals.

You will work with universities, research institutions, and government agencies, leveraging Clarivate data and workflow solutions to meet institutional priorities.

Qualifikationen

• Bachelor’s degree or equivalent professional experience; postgraduate study in a research-related or business field is advantageous.
• Experience in customer success, solution consulting, presales, or account management.
• Knowledge of universities, research institutions, government agencies in Malaysia or SE Asia.
• Strong written and spoken English; regional Southeast Asian language proficiency desirable.

Aufgaben

• Identify and qualify prospective customers with sales teams; map stakeholders and opportunities.
• Lead presales discovery and translate needs into compelling solution narratives.
• Support account planning, proposals, tenders, and renewal defence with regional market insights.
• Lead or coordinate customer onboarding and define success criteria and adoption milestones.
• Monitor customer health and coordinate recovery actions with internal teams.
• Conduct value conversations and business reviews to align priorities and next steps.
• Support renewal readiness and expansion opportunities while maintaining CRM records.
• Engage with webinars, workshops, and customer communities across Southeast Asia.

Kenntnisse

Consultative discovery

Presentation skills

Stakeholder management

Cross-functional collaboration

CRM proficiency

Usage analytics

Workshop facilitation

English fluency

Ausbildung

Bachelor’s degree

Tools

CRM software

Usage analytics tools

Jobbeschreibung

Clarivate Analytics is seeking a Customer Success Consultant in Malaysia to support customers across Southeast Asia. You’ll drive presales discovery, align with sales and product teams, onboard customers, and ensure value realization through adoption and renewals.

You will work with universities, research institutions, and government agencies, leveraging Clarivate data and workflow solutions to meet institutional priorities.