Regional Academic Success Manager — Education Solutions

Relx Plc; Selangor; Hybride; MYR 150 000 - 270 000; Plein temps

Avantages offerts par ce poste

Long Service Award

Flexible Working Arrangements

Access to Learning and Development

Résumé du poste

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and growth across Singapore, Malaysia, Indonesia and South Korea. You will build trusted relationships with universities, support faculty enablement, and demonstrate ongoing value of Elsevier's education solutions.

You will collaborate with Sales, Product, Training and Support teams to maximize satisfaction, identify renewal risks early, and implement proactive engagement strategies to protect and grow the

Qualifications

• Bachelor's degree in Education, Healthcare, Life Sciences, Business or a related discipline.
• 5 years of experience in customer success, account management, academic engagement or education technology.
• Experience engaging universities, medical schools or healthcare education institutions is advantageous.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.
• Experience conducting product demonstrations, customer training and workshops.
• Ability to work independently and collaborate across regional teams.
• Fluency in English and Korean; willingness to travel.

Responsabilités

• Drive Customer Retention and Renewals.
• Proactively manage customer relationships to support timely renewals and minimize churn.
• Develop and execute customer success plans to strengthen engagement and retention.
• Identify renewal risks early and implement engagement and recovery strategies.
• Collaborate with Sales and internal stakeholders to ensure renewal success.
• Develop trusted relationships with academic leaders and key institutional decision-makers.
• Identify and nurture academic champions who advocate for Elsevier Health education solutions.
• Support onboarding and ongoing adoption of Elsevier Health education solutions.
• Work with faculty to integrate digital learning resources into teaching and learning activities.
• Monitor usage, engagement and feedback to identify adoption gaps and opportunities.
• Demonstrate value through usage insights and outcomes.
• Conduct online and face-to-face product demonstrations, training sessions and workshops.
• Deliver scalable customer engagement initiatives to improve adoption and satisfaction.
• Identify upselling opportunities within existing accounts.
• Collaborate with EPSM and Esales Teams to progress upselling efforts.
• Coordinate internal resources to resolve customer challenges and strengthen partnerships.

Connaissances

Account management

Customer success

Relationship management

Upselling opportunities

Formation

Bachelor's degree (Education/Healthcare/Life Sciences/Business)

Description du poste

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and growth across Singapore, Malaysia, Indonesia and South Korea. You will build trusted relationships with universities, support faculty enablement, and demonstrate ongoing value of Elsevier's education solutions.

You will collaborate with Sales, Product, Training and Support teams to maximize satisfaction, identify renewal risks early, and implement proactive engagement strategies to protect and grow the