SaaS Customer Success Exec - Regional Growth (Hybrid)

LittleLives; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Phone allowance

Annual leave 15 days + birthday leave

Private health insurance

Yearly performance bonus

Hybrid working mode

Welfare benefit up to 60 MYR/pax/month

MacBook provided

Job summary

LittleLives is seeking a Customer Success Executive in Kuala Lumpur to manage a portfolio of school customers across Malaysia. You will onboard, train, drive product adoption, and renewals while partnering with regional teams in Southeast Asia.

Ideal candidates have experience in customer success or account management, with strong communication skills and a customer-first mindset. Travel for onsite training may be required; hybrid work model offered.

Qualifications

• Experience in Customer Success, Account Management or client servicing roles.
• SaaS or EdTech experience is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Manage relationships with school customers, primarily in Malaysia.
• Conduct onboarding and training sessions for customers.
• Drive product adoption and renewals; identify upsell opportunities.
• Coordinate with regional teams across Southeast Asia.

Skills

Customer Success

Account Management

Client Servicing

Sales

Strong communication

Tools

HubSpot

Freshdesk

Salesforce

Zoho CRM

Job description

LittleLives is seeking a Customer Success Executive in Kuala Lumpur to manage a portfolio of school customers across Malaysia. You will onboard, train, drive product adoption, and renewals while partnering with regional teams in Southeast Asia.

Ideal candidates have experience in customer success or account management, with strong communication skills and a customer-first mindset. Travel for onsite training may be required; hybrid work model offered.