Academic Success Partner - Health Education Solutions

Relx Plc; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Elsevier Health seeks an Academic Success Manager to drive retention, renewals, and account growth across Singapore, Malaysia, Indonesia and South Korea. You will serve as a trusted advisor to universities and healthcare schools, enabling faculty and demonstrating ongoing value of Elsevier Health education solutions.

The role collaborates with Sales, Product, Training and Support to maximize satisfaction, renewals, and upsell opportunities while navigating diverse regional markets and travel

Qualifications

• Bachelor's degree required in Education, Healthcare, Life Sciences, Business or related field.
• Minimum 5 years in customer success, account management, or education technology.
• Experience engaging universities or healthcare education institutions advantageous.
• Understanding of subscription-based digital solutions and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret usage data and identify risks and opportunities.
• Experience conducting product demonstrations, training and workshops.
• Able to work independently and collaborate across regional teams.
• Fluent in English and Korean, both verbal and written.
• Willingness to travel across assigned markets.

Responsibilities

• Drive customer retention and renewals, proactively manage relationships to minimize churn.
• Develop and execute customer success plans to strengthen engagement and long-term retention.
• Identify renewal risks early and implement engagement and recovery strategies.
• Collaborate with Sales and internal stakeholders to ensure renewal outcomes.
• Build trusted relationships with academic leaders and key decision-makers.
• Nurture academic champions advocating for Elsevier Health education solutions.
• Understand institutional priorities and evolving educational needs.
• Support onboarding and ongoing adoption of Elsevier Health education solutions.
• Work with faculty to integrate digital learning resources into teaching.
• Monitor usage and feedback to identify adoption gaps and improvements.
• Demonstrate value through usage insights and success stories.
• Conduct online and in-person product demonstrations and workshops.
• Support educators in maximizing effectiveness of digital solutions.
• Develop scalable engagement initiatives to improve adoption and satisfaction.
• Identify opportunities to expand subscriptions and institutional adoption.
• Collaborate with EPSM and Esales teams to progress upselling opportunities.
• Share feedback and market insights to support continuous improvement.
• Coordinate internal resources to resolve challenges and strengthen partnerships.

Skills

Customer success

Account management

Academic engagement

Fluent English

Fluent Korean

Relationship management

Communication

Negotiation

Data analysis

Product demonstrations

Travel readiness

Collaboration

Independence

Education technology

Education

Bachelor's degree in Education, Healthcare, Life Sciences, Business or related discipline

Job description

Elsevier Health seeks an Academic Success Manager to drive retention, renewals, and account growth across Singapore, Malaysia, Indonesia and South Korea. You will serve as a trusted advisor to universities and healthcare schools, enabling faculty and demonstrating ongoing value of Elsevier Health education solutions.

The role collaborates with Sales, Product, Training and Support to maximize satisfaction, renewals, and upsell opportunities while navigating diverse regional markets and travel