Referral Intake Coordinator

Minivasive Pain & Orthopedics; Taiping; On-site; MYR 163,000 - 212,000; Full time

Benefits offered by this job

Medical plans

Vision plans

Employee assistance program

Disability insurance

401(k) with vesting

Paid time off

Job summary

Minivasive Pain and Orthopedics seeks a Referral Intake Coordinator to secure authorizations and schedule initial patient appointments. You will enter referral data, manage LOPs, and coordinate with referrals and internal teams to keep patient status updated.

Ideal candidates have 1 year in a medical office, familiarity with Salesforce/eCW, and strong communication skills to handle inquiries promptly in a fast-paced outpatient setting.

Qualifications

• HIPAA and healthcare privacy knowledge required.
• Proficiency with Salesforce, eCW, and MS Office.
• Experience in data entry and patient information management.

Responsibilities

• Secure and confirm authorizations before scheduling.
• Collect and track referrals and maintain a referral log.
• Create patient charts in Salesforce and eCW with accurate data.
• Schedule and adjust initial consultations as needed.
• Communicate appointment details and updates to patients and referrals.

Skills

HIPAA compliance

Salesforce

eCW

Microsoft Office

Communication

Organization

Customer service

Multitasking

Education

High School Diploma

Tools

Salesforce

eCW

Microsoft Office

Job description

Minivasive Pain and Orthopedics is looking for a full-time Referral Intake Coordinatorto join the team!

SUMMARY:

The Referral Intake Coordinator is responsible for securing and confirming authorization to schedule initial appointments for new patients. This includes collecting and finalizing referral information, entering data into electronic systems, handling Letters of Protection (LOPs), arranging appointments, and maintaining ongoing communication with referral sources and internal departments regarding patient status and updates.

ESSENTIAL FUNCTIONS:

• Ensure all necessary authorizations are obtained prior to scheduling new patient appointments.
• Collect and track new patient referrals; maintain an up-to-date referral log.
• Create new patient charts in Salesforce and eClinicalWorks (eCW), ensuring complete and accurate demographic and referral data.
• Schedule and reschedule initial consultations as needed.
• Provide patients with timely appointment information and instructions.
• Respond to telephone and email inquiries from patients and referral sources in a timely and professional manner.
• Document and relay messages accurately.
• Perform other related tasks as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of HIPAA regulations, as well as applicable federal and state laws.
• Proficiency with computer systems and relevant software applications (e.g., Salesforce, eCW, Microsoft Office).
• Strong verbal and written communication skills.
• Solid organizational skills and attention to detail.
• Professional customer service and phone etiquette.
• Ability to work in a fast-paced environment and manage multiple tasks.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• One (1) year in a medical office or facility setting.

BENEFITS:

• 3 Medical Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:

www.minivasivepain.com

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.