Sr, Recruiting Coordination Representative

Intuitive; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Intuitive Surgical is seeking a Sr Recruiting Coordination Representative to support its Talent Acquisition team. This onsite role emphasizes organized, proactive service, client focus, and collaboration to meet hiring goals and deliver a positive candidate journey.

Responsibilities include managing requisitions in Workday, coordinating interviews across time zones, and ensuring compliant onboarding processes while maintaining high standards of communication and service delivery.

Qualifications

• Minimum 4 years of HR-related work experience.
• Thrives in fast-paced settings and adapts quickly to changing priorities.
• Strong time management and prioritization under deadlines.
• Outstanding written and verbal communication skills, with meticulous attention to detail.
• Local language and bilingual English skills required.

Responsibilities

• Coordinate requisition creation and posting in Workday HRIS for recruiting teams.
• Manage end-to-end hiring process, including offer details and onboarding.
• Schedule interviews, coordinate travel, review expenses, and support candidate experience.
• Oversee background checks and documentation to ensure compliance.
• Utilize ServiceNow (HRHN) for inquiries and ticket management; monitor SLA.

Skills

Communication skills

Time management

Attention to detail

Bilingual English

Tools

Workday HRIS

GoodTime scheduling

SmartRecruiters ATS

Job description

• Full-time
• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Global Job Level (HCM): Support 4 (4)

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Description

The Sr Recruiting Coordination Representative plays a central role within Intuitive’s Talent Acquisition team, working collaboratively to support group goals. This versatile position calls for an organized, proactive team member who is committed to client service, communicates effectively, and thrives in a fast paced, team environment. Success in the role requires the ability to anticipate and respond to changing priorities, while using a variety of tools to improve both team processes and candidate experience.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

Facilitate and support the requisition creation process in Workday - HRIS for recruiting and hiring teamsby ensuring each request is reviewed promptly, audited for accuracy and launched seamlessly into the approval workflow. Emphasize timely coordination, accuracy, and streamlined collaboration to enable a smooth transition from requisition submission through final approval.

Finalize job requisition for job posting and recruitment activities by loading the job description, auditing and completing all required fields and initiating the final approval workflow for TA leadership within our recruiting ATS.

Serve as an ambassador for candidate experienceby managing interview scheduling, coordinating travel arrangements, reviewing expense submissions, and guiding candidates throughout each stage of their interview process. Utilizing online scheduling software system adhere to documented SLA to ensure timely scheduling of all interviews and debrief meetings. Interview loops may involve onsite and remote components and people in multiple time zones or locations. Maintain proactive, clear communication and deliver exceptional customer service to candidates, recruiters, and hiring leaders, ensuring all participants feel supported, informed, and valued—ultimately delivering a positive, seamless interview experience from start to finish.

Oversee and manage the end-to-end hiring process, which may include the initiation of background checks, monitoring exception reports, and ensuring timely and accurate completion of process documentation. Final audit review of offer details to finalize offer letter components before extending offer letter to candidate. Adherence to company policies and regulatory requirements at every step, ensuring a compliant and efficient onboarding experience for new team members.

Utilize ServiceNow (HRHN) ticketing and case management system for a variety of inquiries and tasks that need to be addressed by the Coordination team. Monitor and update assigned case load as appropriate until cases can be resolved and closed. These tickets may include inquiries from both internal and external customers.

Adhere to established activity metrics standards including volume, cycle times, SLA and fall out rates for various interview coordination activities to ensure adherence to key performance standards and provideinsights for continuous process improvement and strategic decision-making.

Participate in training initiatives and UAT, serving as a subject matter expert for coordination activities and providing insights to enhance team efficiency and operational effectiveness.

Assigned ad-hoc project work to assist with the review of documentation or operational processes and provide input and recommendations for solutions and continuous improvement.

Qualifications

Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)

A minimum of 4 years of related working experiencein human resources

Demonstrated ability tothrive in fast-paced settingsand adapt quickly to changing priorities.

Skilled inindependent time management and prioritizationwithin a deadline-driven environment.

Outstanding written and verbal communication skills, with meticulous attention to detail. Local language and bilingual English skills required.

Computer proficiencyin Microsoft Office, applicant tracking systems, and CRM platforms.

Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)

Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have)

2 years of experience in recruiting coordination or related capacity supporting talent acquisition in a human resources department

Experience with Workday HRIS, GoodTime scheduling software and SmartRecruiters Applicant Tracking System

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

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