Recovery Officer (Basic Salary + UNLIMITED Commission | Fresh Graduates Welcome)

UNITED CAPITAL SOLUTIONS SDN. BHD; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Monthly incentives

Attendance allowance

Yearly bonus

Medical, Dental & Optical allowances

Job summary

United Capital Solutions Sdn. Bhd. is seeking a Recovery Officer in Kuala Lumpur to manage outstanding payments and customer accounts. The role combines a base salary with unlimited commissions, offering strong earning potential for motivated graduates.

The position emphasizes effective negotiation, meticulous record-keeping, and the development of robust collection strategies to drive business growth. Fluency in Bahasa Malaysia and English, plus proficiency in Excel and Word, are required.

Qualifications

• 1–2 years of debt collection experience in personal financing, easy payment schemes, product financing, or business financing.
• Strong persuasive communication and active listening skills.
• Excellent problem-solving abilities.
• Highly organized, detail-oriented, and persistent.

Responsibilities

• Contact customers to discuss and resolve outstanding payments professionally.
• Negotiate payment arrangements and settlements with customers.
• Maintain detailed records of all customer interactions and payments.
• Provide regular updates on collection progress and performance.
• Identify and resolve complex or sensitive cases as needed.

Skills

Communication

Bahasa Malaysia

English

Excel

Word

Tools

Microsoft Excel

Microsoft Word

Job description

Recovery Officer (Basic Salary + UNLIMITED Commission | Fresh Graduates Welcome)

About the role

We are looking for a Recovery Officer to join our team at United Capital Solutions Sdn. Bhd. in Kuala Lumpur. This full-time role is responsible for effectively collecting outstanding payments and managing customer accounts to drive business growth.

What you'll be doing

• Contact customers to discuss and resolve outstanding payments in a professional and courteous manner
• Negotiate payment arrangements and settlements with customers
• Maintain detailed records of all customer interactions and payment activities
• Provide regular updates on collection progress and performance
• Identify and resolve complex or sensitive cases as needed
• Support the development and implementation of effective collection strategies
• Minimize and resolve customer complaints

What we're looking for

• Minimum 1-2 years of experience in debt collection related to personal financing, easy payment schemes, product financing, or business financing
• Strong persuasive communication and active listening skills
• Excellent problem-solving abilities
• Highly organized, detail-oriented, and persistent
• Strong team player, yet capable of working independently and under pressure
• Proficiency in Bahasa Malaysia and English
• Proficiency in Microsoft Excel and Word

What we offer

• Attractive salary package, monthly incentives & attendance allowance
• Yearly Bonus
• Medical, Dental & Optical allowances

About us

United Credit Services (UCS) is a pioneering and leading collection agency in Taiwan, laying the foundation for the country’s debt collection industry. For over 30 years, UCS has been a trusted outsourcing partner and a buyer of non-performing loan (NPL) portfolios, serving global financial institutions. UCS is well-positioned to rapidly expand into emerging markets, focusing on acquiring NPL portfolios, stabilising the credit landscape, and playing a key role in reinforcing financial stability.