RECEPTIONIST & TREATMENT COORDINATOR

Jobstreet Malaysia; Selangor; On-site; MYR 36,000 - 47,000; Full time

Job summary

Jobstreet Malaysia is seeking a friendly front desk receptionist to manage the clinic's reception, appointments, calls and WhatsApp enquiries. You will welcome and assist patients professionally, explain treatment plans and payment options, and follow up on enquiries while coordinating appointments to support treatment conversion.

The role requires fluent English and Bahasa Melayu, with a confident, presentable manner and strong communication skills to maintain excellent patient experience and

Qualifications

• Minimum Diploma in Business, Sales, Marketing or a related field.
• Sales/customer service experience, preferably in dental, medical or aesthetic industry.
• Fluent in spoken and written English & Bahasa Melayu.
• Confident, presentable and well-spoken.
• Strong communication and interpersonal skills.
• Sales-driven, proactive and target-oriented.
• Computer literate and able to work independently.

Responsibilities

• Manage reception, appointments, calls and WhatsApp enquiries.
• Welcome and assist patients professionally.
• Explain treatment plans, payment and payment options.
• Follow up with enquiries and patients.
• Coordinate appointments and support treatment conversion.
• Maintain excellent patient experience and front-desk operations.

Skills

Reception & front desk

Customer service

Sales

Communication

Education

Diploma in Business/Marketing

Job description

• Manage reception, appointments, calls and WhatsApp enquiries.
• Welcome and assist patients professionally.
• Explain treatment plans, payment and payment options.
• Follow up with enquiries and patients.
• Coordinate appointments and support treatment conversion.
• Maintain excellent patient experience and front-desk operations.

Requirements

• Minimum Diploma in Business, Sales, Marketing or a related field.
• Sales/customer service experience, preferably in dental, medical or aesthetic industry.
• Fluent in spoken and written English & Bahasa Melayu.
• Confident, presentable and well-spoken.
• Strong communication and interpersonal skills.
• Sales-driven, proactive and target-oriented.
• Computer literate and able to work independently.