RECEPTIONIST

Abrahab Health Group; Kampung Bukit Beruang Jaya; On-site; MYR 26,000 - 36,000; Full time

Job summary

Abrahab Health Group Malaysia is seeking a friendly receptionist to warmly welcome patients, verify information and maintain accurate dental records. You will schedule appointments, handle calls and messages, manage forms and assist in daily administrative tasks while upholding clinic protocols.

Strong communication in English and Bahasa Malaysia, confidentiality, and teamwork are essential. This on-site role offers exposure to clinical administration in a dental setting and opportunities to

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field.
• Prior experience in customer service or reception is preferred.
• Strong computer and data entry skills.
• Excellent verbal communication, multitasking, and problem-solving abilities.
• Good command of English and Bahasa Malaysia.
• Responsible, dependable, and team-oriented.
• Willing to learn and follow clinical protocols.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Verify patient information, and maintain complete and accurate patient dental records.
• Manage digital forms and treatment documentation (eg. Consent form).
• Handle basic patient questions regarding appointments and treatments.
• Schedule patient appointments and manage recall systems.
• Answer phone calls, reply messages/whatsapp and manage billings/payments.
• Maintain counter organization and paperwork including scanning, filing and managing documents.
• Maintain waiting area and playroom cleanliness and comfort.
• Assist with general administrative tasks as needed.
• Assist in any ad-hoc task given from time to time.

Skills

Customer service

Reception

Communication

Data entry

Microsoft Office

English

Bahasa Malaysia

Confidentiality

Teamwork

Willingness to learn

Education

SPM/ Diploma equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Welcome patients and visitors in a professional and friendly manner
• Verify patient information, and maintain complete and accurate patient dental records
• Manage digital forms and treatment documentation (eg. Consent form)
• Handle basic patient questions regarding appointments and treatments
• Develop and maintain a basic understanding of the dental clinic's products or services to effectively communicate features, benefits, and value to patients
• Schedule patient appointments and manage recall systems
• Answer phone calls, reply messages/whatsapp and manage billings/payments
• Maintain counter organization and paperwork including scanning, filing and managing documents
• Maintain waiting area and playroom cleanliness and comfort
• Assist with general administrative tasks as needed
• Assist in any ad-hoc task given from time to time.

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SKILLS AND QUALIFICATIONS

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Office Management, or a related field
• Prior experience in customer service or reception is preferred
• Strong computer and data entry skills
• Excellent verbal communication, multitasking, and problem-solving abilities
• Good command of English and Bahasa Malaysia
• Responsible, dependable, and team-oriented
• Willing to learn and follow clinical protocols
• Ability to maintain confidentiality and professionalism.