Receptionist Staff

Kepler; Sepang; On-site; MYR 17,000 - 26,000; Full time

Job summary

Kepler invites applications for a Receptionist Staff position at Kuala Lumpur International Airport. The role focuses on delivering friendly, professional customer service and ensuring smooth daily operations at the airport facility.

The ideal candidate holds a Bachelor's degree or equivalent experience, demonstrates strong organizational skills, and uses Advanced English to communicate effectively with customers.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong organizational skills and ability to multitask.
• Advanced English proficiency.

Responsibilities

• Managing daily routine operations
• Meeting customers and managing the sales process
• Receiving payments, recording them in the system, issuing receipts and invoices
• Answering customers' questions regarding hotel policies and services
• Comply with our policies regarding uniform and personal hygiene
• Assisting customers with room and special needs
• Ensuring that the accommodation is presented in a clean and well-maintained manner
• Ensuring company standards for customer service, decor and cleaning services are met

Skills

Interpersonal skills

Customer service principles

Advanced English

Education

Bachelor's degree or equivalent experience

Job description

Kepler was established in 2018 with an investment of 1,800,000 USD from domestic and foreign investors and is one of the most successful, innovative and fastest growing start-ups in Turkey. Today, the Kepler group has companies in the Netherlands, Luxembourg and Latvia in Europe, and in China and Malaysia in Asia.

As Kepler, it is the only company that provides accommodation/shower services within the Sabiha Gökçen Airport terminal building within the scope of its activities in Turkey, and the necessary agreements have been completed to provide the same service at European and Asian airports.

We are seeking a detail-oriented individual with strong interpersonal skills and a solid understanding of customer service principles for the position of Receptionist Staff at Kuala Lumpur International Airport.

Duties and Responsibilities

Managing daily routine operations

Meeting customers and managing the sales process

Receiving payments, recording them in the system, issuing receipts and invoices

Answering customers' questions regarding hotel policies and services

Comply with our policies regarding uniform and personal hygiene

Assisting customers with room and special needs

Ensuring that the accommodation is presented in a clean and well-maintained manner

Ensuring company standards for customer service, decor and cleaning services are met

Qualifications

Bachelor's degree or equivalent experience

Strong organizational skills, proven ability to multitask

Advanced English