Airport Receptionist & Guest Services Lead

Kepler; Sepang; On-site; MYR 17,000 - 26,000; Full time

Job summary

Kepler invites applications for a Receptionist Staff position at Kuala Lumpur International Airport. The role focuses on delivering friendly, professional customer service and ensuring smooth daily operations at the airport facility.

The ideal candidate holds a Bachelor's degree or equivalent experience, demonstrates strong organizational skills, and uses Advanced English to communicate effectively with customers.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong organizational skills and ability to multitask.
• Advanced English proficiency.

Responsibilities

• Managing daily routine operations
• Meeting customers and managing the sales process
• Receiving payments, recording them in the system, issuing receipts and invoices
• Answering customers' questions regarding hotel policies and services
• Comply with our policies regarding uniform and personal hygiene
• Assisting customers with room and special needs
• Ensuring that the accommodation is presented in a clean and well-maintained manner
• Ensuring company standards for customer service, decor and cleaning services are met

Skills

Interpersonal skills

Customer service principles

Advanced English

Education

Bachelor's degree or equivalent experience

Job description

Kepler invites applications for a Receptionist Staff position at Kuala Lumpur International Airport. The role focuses on delivering friendly, professional customer service and ensuring smooth daily operations at the airport facility.

The ideal candidate holds a Bachelor's degree or equivalent experience, demonstrates strong organizational skills, and uses Advanced English to communicate effectively with customers.