Receptionist (Front Desk)

City University Malaysia; Selangor; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia in Selangor is seeking a receptionist to handle a range of front-desk duties and administrative tasks. You will answer calls, assist walk-in customers, and coordinate with various departments to resolve inquiries while maintaining a professional image.

The role requires good communication, 1-2 years in similar roles, and proficiency in MS Office. You will interact with students, staff, visitors and VIP guests in a courteous manner.

Qualifications

• SPM, STPM, certificate or diploma in business/admin.
• 1-2 years in reception or admin preferred.
• Excellent communication and professional attitude.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Answer incoming calls on multi-line phones using PABX; transfer to the right person and prepare reports on calls.
• Greet walk-in customers, visitors, contractors or suppliers at the reception in a friendly, professional manner.
• Direct VIP guests and inform the relevant department on arrival.
• Sort, handle and log mail and outgoing courier items; monitor dispatches.
• Attend to general admin tasks, data entry, filing and updating records.
• Update extension list and monitor staff movements (absences, resignations, transfers).
• Train and guide junior receptionists on work ethics and front desk criteria.
• Maintain a high standard of cleanliness and professional image at the reception.
• Handle ad-hoc tasks as needed.

Skills

Communication

Interpersonal skills

Multitasking

Organization

Education

Diploma or certificate in Business Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Answering incoming calls on multi-line telephones using PABX phone system. Calls effectively transferred to the right person. Prepare a report on the number of calls received and transfer.

Taking message while respective person is not around.

Provide a polite, professional and accurate response.

Attended walk-in customers, visitors, contractors or supplier queries at the reception desk in friendly and professional manner.

VIP Guest to be ushered to the respective floor/office or directing visitor to their destination and inform the person in-charge on guest arrival.

Sorting and handling in/out mail.

Handling incoming or outgoing courier and register in log book.

Monitor on dispatch daily pick-up arrangement, schedule and register in log book.

Handle cleaners

Keyboarding data entry and performing a variety of other office tasks.

Manage customer's expectation and display ownership for customer's request.

Liaise with appropriate department to resolve issues brought up by customers.

Assist in general administrative matters and documentation filing, typing and updating records.

Ensure that the reception maintain a high professional image in terms of cleanliness and tidiness.

To update knowledge on latest/new program provided by University.

Updating extension list and aware of staff movement (MC/Absent/Resign/Transfer).

Train and guide junior receptionist on work ethics and front desk criteria.

Any other task from time to time.

REQUIREMENTS

SPM, STPM, Certificate, or Diploma in Business Administration, Office Management, Customer Service, or a related field.

Preferably candidates with 1-2 years of experience in reception, front desk, customer service, or administrative roles will have an added advantage.

Good communication and interpersonal skills with a friendly and professional attitude.

Basic proficiency in Microsoft Office applications such as Word, Excel, and Outlook.

Ability to multitask, stay organized, and handle enquiries in a calm and courteous manner.

Well-groomed, customer-oriented, and comfortable interacting with students, staff, visitors, and VIP guests.