Receptionist (Front Desk)

City University Malaysia; Petaling Jaya; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Friendly work environment

On-site work

Job summary

City University Malaysia is seeking a receptionist to handle front-desk duties and support administrative tasks. You will answer calls, greet visitors, manage mail and couriers, and assist with various office duties in a professional environment.

The ideal candidate has a background in business administration or related field and 1–2 years of relevant experience. The role requires good communication, a friendly attitude, and proficiency in MS Office.

Qualifications

• SPM, STPM, Certificate or Diploma in Business Administration, Office Management, Customer Service or related field.
• 1-2 years of reception/front desk/customer service/admin experience is advantageous.
• Good communication and interpersonal skills with a friendly and professional attitude.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Answer incoming calls on multi-line phones and route to the right person.
• Take messages when respective person is away.
• Greet visitors and direct VIP guests to their destination.
• Attend walk-in customers, contractors or supplier queries at the reception desk.
• Sort and handle incoming/outgoing mail and couriers; log registers.
• Monitor daily dispatch pick-up arrangements and update logs.
• Perform data entry and other general admin tasks.
• Maintain a clean, professional reception area.
• Update extension list and staff movement information (MC/Absent/Resign/Transfer).
• Train and guide junior receptionist on work ethics and desk criteria.
• Liaise with other departments to resolve customer inquiries.
• Assist in documentation filing and updating records.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Professional attitude

Education

SPM/STPM/Certificate/Diploma in Business Administration

Tools

MS Office

Job description

Answering incoming calls on multi-line telephones using PABX phone system. Calls effectively transferred to the right person. Prepare a report on the number of calls received and transfer.

Taking message while respective person is not around.

Provide a polite, professional and accurate response.

Attended walk-in customers, visitors, contractors or supplier queries at the reception desk in friendly and professional manner.

VIP Guest to be ushered to the respective floor/office or directing visitor to their destination and inform the person in-charge on guest arrival.

Sorting and handling in/out mail.

Handling incoming or outgoing courier and register in log book.

Monitor on dispatch daily pick-up arrangement, schedule and register in log book.

Handle cleaners

Keyboarding data entry and performing a variety of other office tasks.

Manage customer's expectation and display ownership for customer's request.

Liaise with appropriate department to resolve issues brought up by customers.

Assist in general administrative matters and documentation filing, typing and updating records.

Ensure that the reception maintain a high professional image in terms of cleanliness and tidiness.

To update knowledge on latest/new program provided by University.

Updating extension list and aware of staff movement (MC/Absent/Resign/Transfer).

Train and guide junior receptionist on work ethics and front desk criteria.

Any other task from time to time.

REQUIREMENTS

SPM, STPM, Certificate, or Diploma in Business Administration, Office Management, Customer Service, or a related field.

Preferably candidates with 1-2 years of experience in reception, front desk, customer service, or administrative roles will have an added advantage.

Good communication and interpersonal skills with a friendly and professional attitude.

Basic proficiency in Microsoft Office applications such as Word, Excel, and Outlook.

Ability to multitask, stay organized, and handle enquiries in a calm and courteous manner.

Well-groomed, customer-oriented, and comfortable interacting with students, staff, visitors, and VIP guests.

City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.

City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.