Receptionist cum Admin

TOZAI SERVICES (MALAYSIA) SDN BHD; Penang; On-site; MYR 28,000 - 39,000; Full time

Job summary

TOZAI SERVICES (MALAYSIA) SDN BHD is seeking a full-time customer service and reception role based in Malaysia. The position involves shift work, including weekends and peak hours, and being the first point of contact for walk-in customers across multiple channels.

You will welcome customers, prepare quotations and invoices, perform cashier duties, handle complaints, coordinate with technicians, and liaise with headquarters as needed.

Qualifications

• Basic proficiency in Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Customer service–oriented with a positive attitude.
• Ability to handle demanding customers calmly and professionally.
• Previous retail or customer service experience is an advantage.
• Professional attitude, organization, multitasking, and time-management abilities.
• Proficiency in English and Bahasa Melayu.

Responsibilities

• Welcome walk-in customers and handle enquiries via WhatsApp, phone, and email
• Prepare quotations and invoices for customers
• Perform cashier duties including payment collection and reconciliation
• Handle complaint cases and coordinate follow-up reports
• Manage daily operations and liaise with headquarters when necessary
• Coordinate with technicians and update customers on repair status
• Ensure cleanliness and order at the service reception area

Skills

Communication skills

Customer service

Multitasking

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

This is a full-time customer service and reception role working on a shift basis, including weekends and peak hours depending on operations. You will be the first point of contact for walk-in customers and handle enquiries across multiple channels.

Key responsibilities

Welcome walk-in customers and handle enquiries via WhatsApp, phone, and email

Prepare quotations and invoices for customers

Perform cashier duties including payment collection and reconciliation

Handle complaint cases and coordinate follow-up reports

Manage daily operations and liaise with headquarters when necessary

Coordinate with technicians and update customers on repair status

Ensure cleanliness and order at the service reception area

About you

Basic proficiency in Microsoft Word and Excel

Excellent verbal and written communication skills

Customer service–oriented with a positive attitude

Ability to handle demanding customers calmly and professionally

Previous retail or customer service experience is an advantage

Professional attitude, organization, multitasking, and time-management abilities

Proficiency in English and Bahasa Melayu

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Administration and Receptionist Staff?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?