Receptionist/Admin

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Mellow Wellness in Kuala Lumpur is seeking a friendly receptionist to be the first point of contact for customers, ensuring a warm, welcoming experience and handling enquiries.

You will manage appointments, process payments, promote spa packages, and maintain accurate records while working in shifts, including weekends and public holidays.

Qualifications

• Friendly, customer-focused with strong interpersonal skills.
• Good spoken English and Bahasa Malaysia; Mandarin is a plus.
• Basic computer skills, including WhatsApp, Google Sheets or Excel.
• Comfortable handling cash and electronic payments.
• Able to work independently with minimal supervision.
• Malaysian citizen or legally permitted to work in Malaysia.

Responsibilities

• Welcome customers warmly and assist with enquiries.
• Manage appointments, walk-ins, rescheduling and cancellations.
• Respond promptly to WhatsApp, phone calls and social media enquiries.
• Coordinate therapist schedules and assign customers fairly and efficiently.
• Handle payments, issue receipts and perform daily cash reconciliation.
• Maintain accurate customer, sales, package and membership records.
• Promote spa packages, memberships and ongoing promotions.
• Support basic administrative work, data entry and daily reports.

Skills

Customer service

Interpersonal skills

English proficiency

Bahasa Malaysia proficiency

Mandarin (plus)

Tools

WhatsApp

Google Sheets

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will be the first point of contact for our customers at Mellow Wellness and play an important role in ensuring a smooth, welcoming experience.

Key responsibilities

• Welcome customers warmly and assist with enquiries.
• Manage appointments, walk-ins, rescheduling and cancellations.
• Respond promptly to WhatsApp, phone calls and social media enquiries.
• Coordinate therapist schedules and assign customers fairly and efficiently.
• Handle payments, issue receipts and perform daily cash reconciliation.
• Maintain accurate customer, sales, package and membership records.
• Promote spa packages, memberships and ongoing promotions.
• Support basic administrative work, data entry and daily reports.

About you

• Friendly personality with good interpersonal skills.
• Good spoken English and Bahasa Malaysia. Mandarin language is a plus.
• Basic computer skills, including WhatsApp, Google Sheets or Microsoft Excel.
• Comfortable handling cash and electronic payments.
• Able to work independently with minimal supervision.
• Available for shift work, weekends and public holidays.
• Malaysian citizen or legally permitted to work in Malaysia.
• Previous experience in a spa, wellness centre, beauty salon, hotel, clinic or customer-service role (preferred).
• Experience using appointment or point-of-sale systems (preferred).
• Able to start immediately or within short notice (preferred).