Receptionist

Hotel Golden Night Star; Shah Alam; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on hotel stays and

Opportunities for career growth and

Friendly and supportive work

Job summary

Hotel Golden Night Star in Shah Alam is seeking a friendly and professional Hotel Receptionist to join our team. You will be the first point of contact for guests, handling check-in/check-out and delivering outstanding service.

Responsibilities include greeting guests, managing reservations, answering calls, processing payments, and providing information to ensure a smooth and welcoming experience. Prior experience is preferred but not required, training provided.

Qualifications

• Previous experience as a receptionist or in customer service (preferred but not required).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with hotel booking systems (guidance is provided at the beginning).
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage bookings and reservations using the hotel system.
• Answer phone calls, respond to emails, and handle guest inquiries.
• Process payments and issue invoices or receipts.
• Provide guests with hotel information.
• Handle guest complaints or requests professionally and efficiently.
• Maintain a clean and organized front desk area.

Skills

Communication

Interpersonal skills

Multitasking

Basic computer skills

Tools

Hotel booking systems

Job description

We are looking for a friendly and professional Hotel Receptionist to join our team! As the first point of contact for our guests, you will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out experience.

Key Responsibilities:

Greet guests warmly and assist with check-in and check-out procedures

Manage bookings and reservations using the hotel system

Answer phone calls, respond to emails, and handle guest inquiries

Process payments and issue invoices or receipts

Provide guests with hotel information

Handle guest complaints or requests professionally and efficiently

Maintain a clean and organized front desk area

Requirements:

Previous experience as a receptionist or in customer service (preferred but not required)

Strong communication and interpersonal skills

Ability to multitask and stay organized in a fast-paced environment

Basic computer skills and familiarity with hotel booking systems (guidance is provided at the beginning)

Willingness to work flexible shifts, including weekends and holidays

Benefits:

Employee discounts on hotel stays and services

Opportunities for career growth and development

Friendly and supportive work environment

If you have a passion for hospitality and enjoy working with people, we’d love to hear from you!