FRONT OFFICE

THE CULVERT; Kuching; On-site; MYR 22,000 - 47,000; Full time

Job summary

The Culvert in Kuching, Malaysia is seeking a Front Desk Receptionist to welcome guests with warmth, manage check-in and check-out efficiently, and handle guest inquiries.

You will maintain accurate bookings, coordinate with housekeeping, process payments securely, and provide information on hotel facilities and local attractions to ensure a smooth stay.

Qualifications

• Hospitality experience or customer service background preferred (not explicit in ad).

Responsibilities

• Greeting guests with warmth and professionalism upon arrival and departure
• Managing check-in and check-out procedures efficiently and accurately
• Handling guest inquiries and requests with courtesy and promptness
• Processing reservations and maintaining accurate booking records
• Managing room allocation and coordinating with housekeeping and maintenance teams
• Handling guest payments and managing cash and card transactions securely
• Providing information about hotel facilities, services and local attractions
• Addressing guest complaints and concerns with professionalism and empathy
• Maintaining a clean, organised and welcoming reception area
• Operating the front desk systems and managing communications effectively
• Collaborating with other departments to ensure seamless guest experiences

Job description

Greeting guests with warmth and professionalism upon arrival and departure

Managing check-in and check-out procedures efficiently and accurately

Handling guest inquiries and requests with courtesy and promptness

Processing reservations and maintaining accurate booking records

Managing room allocation and coordinating with housekeeping and maintenance teams

Handling guest payments and managing cash and card transactions securely

Providing information about hotel facilities, services and local attractions

Addressing guest complaints and concerns with professionalism and empathy

Maintaining a clean, organised and welcoming reception area

Operating the front desk systems and managing communications effectively

Collaborating with other departments to ensure seamless guest experiences

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 11-50 employees

We are a small company, interested to venture in different industries. We have workings with engineering, development and hospitality. We work with people who are not afraid to venture into new areas and gain exposure.

We are a small company, interested to venture in different industries. We have workings with engineering, development and hospitality. We work with people who are not afraid to venture into new areas and gain exposure.

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