Reception Manager (Penang Island)

Bottega Mediterranea Sdn Bhd; Penang; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Annual leave & statutory benefits

Other employee benefits

Job summary

Bottega Mediterranea Sdn Bhd in Penang is seeking an experienced Reception Manager to lead the front of house, oversee reservations, and ensure a warm, guest-centric experience for every guest.

The role requires 3–5 years in reception or FOH with supervisory experience. Strong English communication and VIP handling skills are essential, with evenings, weekends, and holidays to cover in a collaborative team environment.

Qualifications

• 3–5 years of experience in reception, guest relations or Front of House operations, including supervisory or team-leading experience.
• Strong guest service, communication and interpersonal skills.
• Experience with SevenRooms is an advantage.
• Good command of English; additional languages are an advantage.

Responsibilities

• Guest Experience – lead the guest welcome and farewell, manage guest feedback and build relationships with regular and VIP guests.
• Reservations & Seating – manage reservations, table allocation, seating plans and guest flow for smooth service.
• Team Management – lead, schedule, train and develop the Hostess and Reception team while upholding service standards.
• VIP & Guest Preferences – coordinate VIP arrivals, special occasions and dietary requirements with FOH and Kitchen teams.
• Group Bookings & Events – coordinate group bookings, private events and arrangements, including deposits and cancellations.
• Systems & Reporting – maintain reservations and guest records using SevenRooms and other systems, and prepare basic reports.
• Standards & Compliance – maintain reception area and ensure data privacy, health and safety policies.

Skills

Guest service

Communication

Interpersonal skills

Team leadership

Tools

SevenRooms

Job description

Bottega is a non-halal Italian F&B company focused on authentic Italian cuisine, quality ingredients and genuine hospitality. We are looking for an experienced and guest-focused Reception Manager to lead our reception team and create a warm and welcoming experience for every guest.

Job Summary

As a Reception Manager, you will lead the reception team, manage reservations and seating, maintain excellent guest service and ensure a smooth and welcoming front-of-house experience.

Key Responsibilities

Guest Experience – Lead the guest welcome and farewell experience, handle guest feedback professionally and build relationships with regular and VIP guests.

Reservations & Seating – Manage reservations, table allocation, seating plans and guest flow to ensure smooth and efficient daily service.

Team Management – Lead, schedule, train and develop the Hostess and Reception team while maintaining Bottega's service standards.

VIP & Guest Preferences – Coordinate VIP arrivals, special occasions, dietary requirements and guest preferences with the FOH and Kitchen teams.

Group Bookings & Events – Coordinate group bookings, private events and special arrangements, including deposits and cancellation requirements.

Systems & Reporting – Maintain accurate reservations and guest records using SevenRooms and other outlet systems, and prepare basic reception and booking reports.

Standards & Compliance – Maintain reception area presentation and ensure compliance with company policies, guest data privacy, health and safety requirements.

Requirements

Minimum 3–5 years of experience in reception, guest relations or Front of House operations, including supervisory or team-leading experience.

Strong guest service, communication and interpersonal skills.

Experience with reservation systems such as SevenRooms is an advantage.

Comfortable handling VIP guests, complaints and special requests professionally.

Good command of English; additional languages are an advantage.

Able to work shifts, evenings, weekends and public holidays.

Company Benefits

Competitive salary based on experience

Annual leave & statutory benefits

Other employee benefits in accordance with company policy