Reception & Customer Experience Specialist

CS PRIMA AUTO SDN. BHD.; Seberang Perai; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Career growth opportunities

Training programs

Job summary

CS PRIMA AUTO SDN. BHD. is seeking a friendly and professional Receptionist to welcome customers, handle inquiries, and support day-to-day administrative tasks at our Malaysian dealership network. You will coordinate with multiple departments to ensure timely service updates and maintain a tidy reception area.

Fresh graduates are encouraged to apply. The role offers medical benefits, training programs, and opportunities for career growth within CS Automotive Group.

Qualifications

• Previous experience in reception, customer service, or administrative support is an added advantage.
• Fresh graduates with a positive attitude are encouraged to apply.
• Pleasant personality with excellent communication and interpersonal skills.
• Customer-focused with a professional demeanour and positive attitude.
• Basic computer literacy, including Microsoft Office applications.
• Able to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Welcome customers and visitors with a professional and friendly attitude.
• Attend to customer enquiries and direct them to the appropriate department or personnel.
• Answer and transfer incoming phone calls while taking accurate messages when necessary.
• Serve beverages to customers and maintain a clean and organized refreshment area.
• Ensure the reception and customer waiting areas are clean, tidy, and presentable.
• Assist customers by providing basic information on appointments, dealership services, and operating hours.
• Monitor customer waiting times and coordinate with relevant departments to provide service updates.
• Perform general administrative duties, including filing, photocopying, and data entry.
• Coordinate with other departments to ensure a seamless customer experience.
• Comply with company policies, customer service standards, and workplace procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

CS PRIMA AUTO SDN. BHD. is seeking a friendly and professional Receptionist to welcome customers, handle inquiries, and support day-to-day administrative tasks at our Malaysian dealership network. You will coordinate with multiple departments to ensure timely service updates and maintain a tidy reception area.

Fresh graduates are encouraged to apply. The role offers medical benefits, training programs, and opportunities for career growth within CS Automotive Group.