R&R Project Lead: AI-Driven Process Improvement

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Shopee is looking for a Projects Associate in Kuala Lumpur to drive initiatives within the Return & Refund function. The role involves end-to-end management of improvement projects, requiring analytical and collaborative skills with various teams.

The ideal candidate should have a Bachelor's degree and 3–6 years of related experience, particularly in project coordination and process improvement. Knowledge of AI tools and automation is advantageous. Join Shopee to contribute to impactful projects in an exciting e-commerce environment.

Qualifications

• 3–6 years of experience in project coordination, process improvement, or system operations.
• Experience in e-commerce or marketplace environments is preferred.
• Proven track record of cross-functional project management.

Responsibilities

• Own the lifecycle of Return & Refund improvement projects.
• Coordinate cross-functional delivery across multiple teams.
• Conduct needs assessments and analyze operational inefficiencies.
• Develop and maintain policies, SOPs, and documentation.
• Serve as the operational interface between teams for system enhancements.

Skills

Project Coordination

Process Improvement

Knowledge Management

Analytical Skills

Cross-functional Collaboration

Education

Bachelor's degree in relevant field

Tools

AI Tools

Automation Platforms

Job description

Shopee is looking for a Projects Associate in Kuala Lumpur to drive initiatives within the Return & Refund function. The role involves end-to-end management of improvement projects, requiring analytical and collaborative skills with various teams.

The ideal candidate should have a Bachelor's degree and 3–6 years of related experience, particularly in project coordination and process improvement. Knowledge of AI tools and automation is advantageous. Join Shopee to contribute to impactful projects in an exciting e-commerce environment.