R - Billing Executive

OTT CREATION MARKETING; Subang Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

MOVON is seeking a credit and collection executive in Malaysia to engage customers, understand their situations, and negotiate suitable payment solutions to help them get back on track.

You will follow up on overdue payments via phone, SMS, WhatsApp and email, maintain records, work toward daily to monthly targets, and ensure compliance with internal policies and PDPA. This role suits target-driven, persuasive individuals who excel in customer conversations.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields.
• SPM holders with relevant collection experience are also encouraged to apply.
• 0-2 years of experience in collections, credit control, debt recovery, or customer service.

Responsibilities

• Contact customers through phone calls, SMS, WhatsApp and email to follow up on overdue payments.
• Negotiate suitable payment solutions and repayment plans for customers facing financial difficulties.
• Handle customer queries, disputes, and complaints professionally while maintaining positive customer relationships.
• Work towards daily, weekly, and monthly collection targets.
• Maintain accurate records of customer contacts, payment commitments, promises-to-pay, and case updates.
• Identify and escalation of high-risk accounts to the Field & Recovery team when necessary.
• Prepare daily collection reports and provide updates on collection progress.
• Ensure compliance with MOVON's internal policies, collection procedures, PDPA requirements, and code of conduct.

Skills

Communication skills

Negotiation

Customer service

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields

SPM holders with relevant collection experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our client is a fast-growing consumer financing and rent-to-own company that provides flexible payment solutions to customers across Malaysia. As a credit and collection executive, you will play an important role in helping customers manage their outstanding payments while supporting the company’s portfolio performance. You’ll engage directly with customers, understand their situations, negotiate suitable payment solutions, and help them get back on track.

This is a great opportunity for someone who is target-driven, persuasive, and comfortable handling customer conversations.

Key Responsibilities

• Contact customers through phone calls, SMS, WhatsApp, and email to follow up on overdue payments.
• Negotiate suitable payment solutions and repayment plans for customers facing financial difficulties.
• Handle customer queries, disputes, and complaints professionally while maintaining positive customer relationships.
• Work towards daily, weekly, and monthly collection targets.
• Maintain accurate records of customer contacts, payment commitments, promises-to-pay, and case updates.
• Identify and escalation high-risk accounts to the Field & Recovery team when necessary.
• Prepare daily collection reports and provide updates on collection progress.
• Ensure compliance with MOVON's internal policies, collection procedures, PDPA requirements, and code of conduct.

Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or related fields.
• SPM holders with relevant collection experience are also encouraged to apply.

Experience

• 0-2 years of experience in collections, credit control, debt recovery, or customer service.
• Experience in rent-to-own, financing, leasing, insurance, telecommunications, or consumer products will be an advantage.

Why Join This Role?

If you enjoy communicating with people, solving problems, negotiating solutions, and working towards clear targets, this role offers an opportunity to develop strong experience in collections, credit management, and customer relationship management with our client.

Kindly note that only shortlisted candidates will be notified.

• Opportunities for promotion